Brendon Loechel

Accomplishments:

• 5 years experience working with Citi.
• Multiple months where I was named the Effortless Connections Champion of the department.
• Consistently rated with high above goal sentiment on multiple teams I was apart of. Also, highest Effortless Connection score every single month on my team.
• Mentor/trained multiple new hire classes for the department.
• Career Mobility Focal Role for my team and also made a powerpoint presentation for the Career Mobility website.
• CEM Champion Focal role for team.
• Represented the E-Services department in a Sentiment Engage Session in 2023.
• E-services Superstar Award from the Specialty Services Leadership Team for consistent record of excelling stats and performance.
• Multiple Citi Gratitude awards for multiple engagements ranging from helping fellow colleagues or team goals.
• Worked on a project for the E-services department for call monitoring unnecessary call transfers using the Nexedia tool.
• Consistently help others in teams chat daily.
• Proficient work ethic being top of the department in scorecard goals each month.
• Met Compliance goal every month for Scorecard.
• High praise and regard for performance and proficiency in the department from every E-service manager/team I worked with.
• Experience with Trouble Tickets.

• Provide direct assistance to the Drug GM manager in the department
• Assist through all of the department operations
• Provide assistance in managing the workplace and carrying out all of the daily tasks
• Run manager relief whenever needed
• Assist professionally with excellent daily customer service

• Complete daily tasks accompanied by the department manager
• Work truck daily and replenish the store daily
• Alongside providing excellent customer service

• Carry out the daily kitchen duties and expectations and provide quick and quality customer service

• Assisting the Senior referee to make decisions to help call a soccer game