Brent Whitlow
Bowling Green
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership. Proven ability to enhance customer satisfaction and foster strong relationships while effectively managing operations. Skilled in analytical decision-making and time management, consistently achieving high-quality service delivery in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Server
Mellow Mushroom Pizza Bakers
05.2024 - 09.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Manager
Big Als Hot Damn Chicken Food Truck
01.2022 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Manager
Slim Chickens
03.2021 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Lighthouse Academy
Bowling Green, KYSkills
- Customer service
- Team leadership
- Time management
- Analytical decision-making
- Cross-functional teamwork
- Customer relationship management (CRM)
Timeline
Server
Mellow Mushroom Pizza Bakers
05.2024 - 09.2025
Manager
Big Als Hot Damn Chicken Food Truck
01.2022 - 05.2024
Assistant Manager
Slim Chickens
03.2021 - 03.2022
High School Diploma -
Lighthouse Academy
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