Breny Hernandez
Brooks
Summary
Dedicated health services specialist with a strong focus on quality assessment and team collaboration. Skilled in identifying workflow deviations and implementing actionable improvements to enhance compliance and operational effectiveness.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Specialist, Health Services
Cover My Meds
Louisville
11.2021 - Current
- Analyzed workflow gaps in non-conformance incidents, providing detailed root-cause timelines and actionable improvements for standard operating procedures."
- Conducted investigations into workflow deviations, identifying critical process gaps and reinforcing compliance with SOPs.
- Investigated process deviations, identifying SOP gaps to enhance workflow compliance and process efficiency.
- Secured emails and verified HIPAA authorizations to ensure compliance with regulations.
Pharmacy CSR
McKesson Specialty Health
Louisville
10.2019 - 11.2021
- Handled inbound calls and email requests from pharmacies on managed care needs, resolving adjudication and reimbursement issues.
- Conducted outbound calls to follow up on open issues requiring additional research or responses.
- Collaborated with cross-functional teams to communicate value propositions, including contract updates and industry trends.
- Represented assigned chains and buying groups in all communications and engagements.
- Managed customer expectations regarding service delivery and issue resolution to enhance satisfaction.
- Maintained current knowledge of pharmaceutical products, trends, and processes to provide informed support.
- Communicated marketing intelligence to business development and marketing departments.
UPS Truck Unloader
UPS
Shepherdsville
12.2018 - 05.2019
- Loaded/unloaded packages between conveyor belts and trailers, optimizing weight distribution and maximizing space utilization.
- Sorting & Scanning: Using RF scanners to sort packages based on postal codes, destinations, and shipping documents.
- Safety Compliance: Adhering to strict safety protocols, including wearing required gear like steel-toe shoes, and managing "irregs" (irregularly shaped or heavy items over 75 lbs).
- Inspected packages for damage, leaks, and labeling accuracy, contributing to overall package integrity and customer satisfaction.
- Collaborated with preloaders to streamline loading processes and enhance team efficiency.
Education
High School Diploma -
Fairdale High School
Fairdale, KY05-2017
Skills
- HIPAA compliance
- Data tracking and documentation management
- Data accuracy and integrity
- Quality improvement
- Research and analysis
- Process optimization
- Client relationship management
- Team collaboration and engagement
- Knowledge sharing and collaboration
- Team performance enhancement
- Problem solving and root cause analysis
- Attention to detail
- Time management
- Multitasking skills
- Cultural competency
- Software proficiency
Languages
English
Full Professional
Spanish
Professional
Certification
- Pharmacy Tech License
Timeline
Specialist, Health Services
Cover My Meds
11.2021 - Current
Pharmacy CSR
McKesson Specialty Health
10.2019 - 11.2021
UPS Truck Unloader
UPS
12.2018 - 05.2019
High School Diploma -
Fairdale High School