Brian Devenport
Bowling Green
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager
Leslie's Pool Supplies
06.2015 - Current
- Recruited team members to maintain adequate staffing levels
- Provided coaching and mentoring support for employees at all levels of the organization
- Monitored store performance and identified opportunities for improvement
- Managed profit goals against budget and prior year, keeping controllable costs within budget
- Assessed team member performance through formal reviews leading to promotions or terminations as necessary
- Used computerized inventory system to plan and manage adequate inventory levels
- Recruited team members for maintaining adequate staffing levels according to projected sales.
Assistant Manager
Goodwill Industries of KY
05.2013 - 06.2015
- Trained new employees in customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
Pricing Coordinator
Lowe's Home Improvement
10.2006 - 05.2013
- Coordinated with sales teams to ensure accurate pricing information was communicated to customers
- Maintained detailed records of all pricing changes and modifications
- Utilized internal databases and software programs for efficient price updates
- Generated monthly reports on profitability by product category or region
- Conducted monthly price audits
- Generated monthly reports for non productive inventory.
Department Manager/ Loss prevention
Goody's Family Clothing Inc.
09.2004 - 10.2006
- Trained and supervised associates on customer service excellence and strong company culture
- Adhered to store merchandising standards in support of appropriate inventory levels and backroom organization
- Delivered excellent customer service, driving quality shopping experiences
- Maintained accurate inventory records, ensuring all products were accounted for at all times
- Handled escalated customer issues, driving customer satisfaction and repeat business
- Followed loss prevention and risk management guidelines, resulting in enhanced safety and security
- Utilized computer and point of sale systems for maintaining inventory and managing profit and loss
- Ensured compliance with company policies as well as applicable safety regulations.
Education
Bachelor of Arts - Business Operations Managment
The University of Tennessee - Knoxville
Knoxville, TNHigh School Diploma -
Camden Central High School
Camden, TN05.2002
Skills
- Customer Relationship Management
- Process Automation
- Business Administration
- Expense Control
- P&L Management
- Staff Supervision
- Loss Prevention
- Customer Retention
- Team Player
- Leadership and team building
Certification
DOT Hazmat certified (Pool Chemicals)
Timeline
General Manager
Leslie's Pool Supplies
06.2015 - Current
Assistant Manager
Goodwill Industries of KY
05.2013 - 06.2015
Pricing Coordinator
Lowe's Home Improvement
10.2006 - 05.2013
Department Manager/ Loss prevention
Goody's Family Clothing Inc.
09.2004 - 10.2006
Bachelor of Arts - Business Operations Managment
The University of Tennessee - Knoxville
High School Diploma -
Camden Central High School
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