Summary
Overview
Work History
Education
Skills
Timeline
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Brian Ingram

George Town,Grand Cayman

Summary

Professional counselor equipped to guide clients through challenges and foster personal growth. Strong background in providing emotional support, conflict resolution, and developing coping strategies. Proven ability to collaborate effectively within team to achieve impactful results. Adaptable and dependable with focus on active listening, empathy, and problem-solving skills.

Overview

27
27
years of professional experience

Work History

Counsellor

Employee Assistance Programme
09.2019 - 03.2025
  • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
  • Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
  • Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Guided clients in developing skills and strategies for dealing with problems.

Front Desk Agent

Caribbean Club Resort
02.2019 - 09.2019
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Social Worker

City of Edinburgh Council
12.2013 - 02.2019
  • Updated client documentation for accurate, compliant and current records.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
  • Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.

Residential Support Worker

City of Edinburgh Council
03.2006 - 12.2013
  • Administered medications according to prescribed protocols, ensuring proper dosage and adherence to schedules.
  • Fostered a positive living environment, promoting independence and encouraging socialization among residents.
  • Delivered compassionate personal care, assisting with activities of daily living such as bathing, dressing, grooming, and toileting.
  • Facilitated group activities that promoted social interaction, skill-building, and emotional wellness for residents.

Children's Residential Support Worker

Reed Social Care
09.2002 - 02.2006
  • Handled emergency situations with a calm and focused demeanor, following established protocols to ensure resident safety.
  • Conducted regular safety checks within the residential facility, identifying potential hazards and addressing them promptly.
  • Enhanced residents'' quality of life by providing personalized care and support tailored to individual needs.
  • Maintained accurate documentation of resident progress, incidents, and communication with family members or guardians.

Bar Server

Mr Thomas's Chop House
06.2000 - 08.2002
  • Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
  • Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
  • Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
  • Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
  • Contributed to positive team dynamics by supporting coworkers during peak periods and fostering open communication among staff members.

Bar Server

The Didsbury
09.1999 - 06.2000
  • Developed strong product knowledge through regular tastings and training sessions, enabling confident recommendations for customers seeking guidance on beverage selections.
  • Reduced order wait times by quickly processing transactions using point-of-sale systems.
  • Streamlined drink preparation processes by mastering efficient pouring techniques and multitasking skills.
  • Strengthened relationships with regular patrons through personalized interactions while maintaining professional boundaries.

Bar Person

Mather's Bar
01.1998 - 09.1999
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Displayed comprehensive knowledge of various beverages to assist customers in making informed choices.
  • Enhanced customer experience by providing attentive service and creating a welcoming atmosphere.
  • Delivered exceptional service during high-volume periods, maintaining consistent quality despite increased demand.

Education

Master of Social Work - Social Work

University of Edinburgh
Edinburgh, Scotland
06-2010

Bachelor of Arts - English Literature

University of Salford
Salford, England
06-2002

Skills

  • Conflict resolution
  • Emotional support
  • Decision-making
  • Team collaboration
  • Superior communication skills

Timeline

Counsellor

Employee Assistance Programme
09.2019 - 03.2025

Front Desk Agent

Caribbean Club Resort
02.2019 - 09.2019

Social Worker

City of Edinburgh Council
12.2013 - 02.2019

Residential Support Worker

City of Edinburgh Council
03.2006 - 12.2013

Children's Residential Support Worker

Reed Social Care
09.2002 - 02.2006

Bar Server

Mr Thomas's Chop House
06.2000 - 08.2002

Bar Server

The Didsbury
09.1999 - 06.2000

Bar Person

Mather's Bar
01.1998 - 09.1999

Master of Social Work - Social Work

University of Edinburgh

Bachelor of Arts - English Literature

University of Salford

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