Brian Kundert
Louisville
Summary
Dynamic Service Advisor with a strong work ethic and proven sales expertise at Kia Store. Excelled in enhancing customer satisfaction and retention through tailored support and effective team collaboration. Skilled in account management and billing processes, consistently delivering exceptional service and resolving issues to drive productivity and client loyalty.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Service Advisor
Kia Store
01.1999 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Maintained up-to-date knowledge of product and service changes.
- Created and maintained detailed database to develop promotional sales.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Service Advisor
Budget Car Sales
09.1997 - 01.1999
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Service Technician
Sam Swope Honda World
07.1991 - 09.1997
- Adhered to safety protocols and policies to reduce workplace hazards.
- Evaluated systems according to predetermined checklist and noted issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Education
High School Diploma -
Jeffersontown High School
Louisville, KY05-1991
Skills
- Account management
- Customer service
- Strong work ethic
- Team collaboration
- Sales expertise
- Client rapport
- Customer retention
- Bill preparation
Accomplishments
- Maintained top sales performance across 20+ years in a competitive market.
Certification
- Masters Certified, Kia Motors of America - 23 consecutive years
Timeline
Service Advisor
Kia Store
01.1999 - Current
Service Advisor
Budget Car Sales
09.1997 - 01.1999
Service Technician
Sam Swope Honda World
07.1991 - 09.1997
High School Diploma -
Jeffersontown High School