Brian Miller
Nicholasville
Summary
Professional with strong background in support roles, offering blend of problem-solving capabilities and adaptability. Adept at streamlining processes, enhancing team productivity, and ensuring seamless communication. Known for strong collaboration skills, reliability, and ability to thrive in dynamic environments. Proficient in customer service, conflict resolution, and technical troubleshooting.
Overview
7
7
years of professional experience
Work History
Agent Support Specialist
Health Sherpa
08.2023 - 03.2025
- Enhanced Agent satisfaction by promptly addressing inquiries and providing accurate information.
- Established effective communication channels between management, staff, and external Agents to ensure timely resolutions.
- Resolved escalated issues, maintaining a high level of customer satisfaction and retention.
- Analyzed repeat calls to identify problem areas and errors for improvement in the agent support processes.
- Developed strong relationships with agents, fostering trust and open communication.
Customer Care Representative
CLC (Fleetcor)
01.2019 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and booking rooms.
- Navigated multiple computer systems and applications to find information on local hotels and lodging.
Customer Sales Representative
Allconnect
04.2018 - 11.2019
- Built strong relationships with clients through attentive service, leading to repeat business and conversion.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and transfer of home services (Internet and Utilities).
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
Education
High School Diploma -
Springfield High School
Springfield, IL06-2010
Skills
- Issue resolution
- Communication skills
- Customer service
- Escalation management
- Active listening
- Compliance awareness
Timeline
Agent Support Specialist
Health Sherpa
08.2023 - 03.2025
Customer Care Representative
CLC (Fleetcor)
01.2019 - 08.2023
Customer Sales Representative
Allconnect
04.2018 - 11.2019
High School Diploma -
Springfield High School
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