BRIAN NGIGI
George Town,Cayman Islands
Summary
Dedicated guest service expert known for exceptional communication and attention to detail. Experienced in managing guest interactions and ensuring security, ready to leverage expertise in creating welcoming environments and efficient operations.
Overview
4
4
years of professional experience
Work History
Residence Guest Service Attendant
Ritz Carlton Grand Cayman
George town, cayman Islands
01.2025 - Current
- Welcomed residents and guests in a professional manner to create a positive atmosphere.
- Arranged transportation, made reservations, and provided local information as part of concierge services.
- Coordinated luggage handling, deliveries, and package management for residents.
- Promptly addressed resident requests while liaising with relevant departments for timely responses.
- Maintained cleanliness of lobby, entrance, and common areas through regular monitoring.
- Managed incoming communications for residents and staff to facilitate effective information flow.
- Ensured security by monitoring entry points, restricting access to authorized individuals only.
- Facilitated move-ins and move-outs through effective service coordination and elevator arrangements.
Guest Experience Expert
Sharq Village and Spa Ritz Carlton
Doha, Qatar
11.2021 - 11.2024
- Enhanced check-in and check-out processes for seamless guest experiences.
- Implemented conflict resolution strategies to efficiently resolve guest complaints.
- Developed initiatives aimed at elevating guest engagement.
- Organized events to increase guest participation and overall satisfaction.
Education
High School Diploma -
JUJA SECONDARY SCHOOL
Nairobi11-2009
Skills
- Luggage handling and check-in procedures
- Team collaboration and player mentality
- Attention to detail
- Guest engagement and relations expertise
- Multi-tasking
References
References available upon request.
Timeline
Residence Guest Service Attendant
Ritz Carlton Grand Cayman
01.2025 - Current
Guest Experience Expert
Sharq Village and Spa Ritz Carlton
11.2021 - 11.2024
High School Diploma -
JUJA SECONDARY SCHOOL