Brian Tucker
Walton
Summary
Results-driven Service Technician/Driver with a proven track record excelling with a clean driving record/company owned trucks. Recognized for exceptional customer service and attention to detail, effectively troubleshooting issues to enhance equipment performance and ensure client satisfaction. Punctual and reliable, committed to delivering quality results.
Overview
17
17
years of professional experience
Work History
Service Technician
Alpine Valley Water & Coffee
Cincinnati, OH
09.2021 - Current
- Diagnosed and repaired water filtration systems to ensure optimal performance.
- Conducted routine maintenance on coffee equipment, enhancing reliability and longevity.
- Collaborated with team members to troubleshoot customer issues efficiently.
- Provided exceptional customer support by addressing inquiries and resolving concerns promptly.
- Maintained accurate service records and documentation for all repairs performed.
- Explained diagnostic findings to customers and outlined repair or service options.
- Monitored inventory levels of parts and supplies, ensuring timely replenishment for uninterrupted service delivery.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Delivery Driver Class 7
Alpine Valley Water & Coffee
Cincinnati
09.2018 - 09.2021
- Delivered water and coffee products to residential and commercial clients efficiently and safely.
- Maintained accurate records of deliveries, ensuring timely updates to inventory management systems.
- Conducted pre-trip vehicle inspections to ensure compliance with safety regulations and operational standards.
- Assisted in training new drivers on delivery routes, customer service techniques, and company policies.
- Optimized delivery routes using GPS technology, reducing travel time while maintaining punctuality.
- Collaborated with warehouse staff to streamline loading processes, improving turnaround times for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
Delivery Driver
FedEx
Independence, Ky
08.2015 - 09.2018
- Delivered packages efficiently to ensure timely customer satisfaction.
- Conducted pre-trip inspections to maintain vehicle safety and compliance.
- Navigated routes using GPS technology for optimized delivery schedules.
- Trained new drivers on company procedures and best practices.
Wildlife Technician
Critter Control
Lexington, Ky
01.2009 - 01.2015
- Animal Control/Trapping.
- Implemented humane animal control techniques to minimize human-wildlife conflicts.
- Drive Company Owned Standard Service Truck
Education
High School Diploma -
Simon Kenton High
Independence, Ky CDL -
Napier Truck Driving Training
Hamilton, OhioSkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Valid Driver's license
- Punctual and reliable
- Work with minimal supervision
- Troubleshooting skills
- Problem and issue resolution
- Equipment troubleshooting
- Mechanical aptitude
Timeline
Service Technician
Alpine Valley Water & Coffee
09.2021 - Current
Delivery Driver Class 7
Alpine Valley Water & Coffee
09.2018 - 09.2021
Delivery Driver
FedEx
08.2015 - 09.2018
Wildlife Technician
Critter Control
01.2009 - 01.2015
High School Diploma -
Simon Kenton High
CDL -
Napier Truck Driving Training