Briana Brown
Louisville
Summary
Resourceful Member Service Specialist with high productivity and efficient task completion. Specializes in customer relationship management, conflict resolution, and data analysis to improve member satisfaction and service delivery. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive member experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Member Service Specialist
One Vision Federal Credit Union
Clarksville
04.2022 - Current
- Assisted members with account inquiries and service requests.
- Processed loan applications and gathered necessary documentation.
- Maintained accurate member records in internal database systems.
- Resolved member concerns through effective communication and problem-solving.
- Supported compliance efforts by ensuring adherence to credit union policies.
- Educated members on credit union products and services available.
- Answered inbound calls from wide range of members, welcoming callers.
- Managed continuous delivery of top quality membership support.
- Explained various types of accounts available to customers in order to meet their individual needs.
- Responded promptly to emails from members requesting assistance with banking products or services.
- Processed cash withdrawals and deposits including checks for accuracy before posting them into the system.
- Developed relationships with members to increase loyalty and satisfaction through personal contact, follow-up calls, and outreach activities.
- Researched discrepancies on member accounts and resolved issues promptly and accurately.
- Assisted members with account opening processes, loan applications, and other banking services.
Homemaker Aide
Wesley Place
Dothan
09.2020 - 08.2021
- Organized and maintained a clean and safe living environment for residents.
- Implemented meal preparation and dietary support based on individual needs.
- Vacuumed carpeted floors, mopped hard floors and dusted to help clients maintain clean, hygienic living space.
- Assisted with meal preparation, light housekeeping and laundry services.
Retail Sales Associate
Belk
Dothan
06.2019 - 08.2020
- Assisted customers with product selection and inquiries.
- Managed inventory levels and organized stock on shelves.
- Operated cash register and processed customer transactions.
- Collaborated with team members to maintain store cleanliness and organization.
- Resolved customer complaints professionally and efficiently.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Back of House Team Member
Newks Eatery Cafe
Dothan
06.2018 - 06.2019
- Prepared and assembled food orders efficiently during peak service times.
- Maintained cleanliness and organization of workstations and kitchen areas.
- Assisted in inventory management by restocking supplies as needed.
- Collaborated with team members to ensure timely food preparation and delivery.
- Followed food safety guidelines to ensure compliance with health regulations.
- Operated kitchen equipment safely while preparing various menu items.
- Prepared, cooked and presented food safely and quickly to meet restaurant's standards.
- Maintained communication between front-of-house staff members and back-of-house team members throughout service periods.
- Cleaned work areas, equipment and utensils after use to maintain a safe and sanitary environment.
Education
Some College (No Degree) - Cosmetology
George C Wallace Community College
Dothan, ALSkills
- Member education
- Customer relationship management
- Product knowledge
- Cash handling
- Problem solving
- Effective communication
- Team collaboration
- Client services quality
- Data entry
- LiveChat messaging
- Refunds processing
- Product promotion
Certification
- Notary
Timeline
Member Service Specialist
One Vision Federal Credit Union
04.2022 - Current
Homemaker Aide
Wesley Place
09.2020 - 08.2021
Retail Sales Associate
Belk
06.2019 - 08.2020
Back of House Team Member
Newks Eatery Cafe
06.2018 - 06.2019
Some College (No Degree) - Cosmetology
George C Wallace Community College
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