Briana Colwell
Garner
Summary
Dedicated professional with strong customer service skills. Experienced in resolving issues effectively, maintaining confidentiality, and ensuring high customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Kynector
Primary Care
Hazard
08.2024 - Current
- Executed day-to-day duties with accuracy and efficiency.
- Collaborated with diverse coworkers to address product and service issues, achieving team goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized and addressed customer needs promptly to enhance service delivery.
- Addressed customer inquiries and fulfilled requests to enhance their experience.
CSA
KRCC
Hazard
10.2023 - 08.2024
- Trained new hires on products, services, and best practices to streamline onboarding and minimize process gaps.
- Ensured compliance with policies and procedures to consistently meet or exceed performance requirements.
- Protected customer privacy and company operations by ensuring confidentiality of sensitive information.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Education
High School Diploma -
Hazard High School
Hazard Ky05-2012
Skills
- Customer relationship management
- Product knowledge
- Customer service
- Training new hires
- Confidentiality protocols
- Cash handling
Certification
Peer Support
Timeline
Kynector
Primary Care
08.2024 - Current
CSA
KRCC
10.2023 - 08.2024
High School Diploma -
Hazard High School