Briana Vaught
Fort Thomas
Summary
Compassionate professional with extensive experience in childcare and service sectors, focused on delivering emotional support and exceptional customer service. Proven ability to ensure safety and foster teamwork among colleagues. Committed to continuous learning and adapting to new tasks effectively.
Overview
11
11
years of professional experience
Work History
Daycare Floater
Little Links to Learning
Ft.Wright
03.2025 - Current
- Supervised children during playtime and educational activities in a nurturing environment.
- Maintained safe play environment.
- Developed and enforced positive strategies to encourage good behavior.
- Observed and monitored children's play activities.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Assisted teachers with classroom management and lesson preparation.
- Provided emotional support for anxious or homesick children who may have been separated from family members for the first time.
Barista Shift Supervisor
Chartwells Compass Group
Highland Heights
08.2023 - Current
- Greeted guests with pleasant smile and superior customer service.
- Resolved customer complaints in a polite and professional manner.
- Assisted customers in selecting beverages based on their preferences.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Promoted positive team morale by encouraging collaboration among staff members.
- Delegated work to staff, setting priorities and goals to enhance operational efficiency.
- Delegated work to staff, setting priorities and goals.
- Optimized workflow during peak hours to enhance service efficiency.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Encouraged baristas to suggest creative ideas for improving customer experience.
- Adhered to company policies regarding break times for employees.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
Cashier
Bath & Body Works
Florence
11.2024 - 01.2025
- Greeted customers and answered any questions they had about store's products and services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained work area and kept cash drawer organized for optimal efficiency.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Worked closely with front-end staff to assist customers.
- Handled returns and exchanges following store policies and procedures.
- Built and maintained productive relationships with employees.
- Collaborated with team members to ensure efficient operations and enhance customer experience.
- Answered customer questions and provided store information.
- Provided detailed product knowledge to assist customers in making informed purchasing decisions.
- Trained new cashiers on register operations and customer service standards.
Customer Service Cashier
Kroger
Cold Springs
04.2023 - 09.2023
- Greeted customers and provided friendly customer service.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Operated cash registers to process payments for goods and services.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Assisted co-workers with tasks as needed to ensure smooth operations of store.
- Built and maintained productive relationships with employees.
- Collaborated with team members to enhance customer service experience and improve store efficiency.
- Resolved customer complaints in a professional manner.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Customer Service Office Staff Member
Safe Ship
Fort Thomas
03.2022 - 07.2022
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Assisted customers with shipping inquiries and provided product information.
- Processed shipments and coordinated logistics for timely delivery.
- Operated shipping software to create labels and manage tracking information.
- Handled customer complaints and resolved issues efficiently and professionally.
- Packaged up customers order effectively and shipped it out in a timely manner.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Delivery Driver
Fed Ex Ground
Independence
01.2022 - 03.2022
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Communicated regularly with dispatch regarding any delays to ensure timely updates and maintain schedule.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining assigned vehicle.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Notified customers of delays to decrease calls to support.
- Communicated regularly with customers to ensure satisfaction and address any inquiries regarding deliveries.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Verified deliveries against shipping instructions prior to delivering to customers.
Cashier
Walmart
Alexandria
10.2021 - 01.2022
- Greeted customers and answered any questions they had about store's products and services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Cashier/ Front End Bagger/Customer Service Desk Associate
Kroger
Bellevue
07.2015 - 10.2021
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers and answered any questions they had about store's products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained work area and kept cash drawer organized to ensure smooth transaction processes.
- Maintained smooth check out process by frequently replenishing bag supply and retrieving grocery baskets and carts.
- Collaborated with team members to ensure efficient service and support during peak hours.
Education
High School Diploma -
Highlands High School
Fort Thomas05-2018
Some College (No Degree) - Business Administration And Management
Gateway Community And Technical College
Edgewood, KYSkills
- Child care
- Behavior management
- Lesson planning
- Safety protocols
- Emotional support
- Customer service
- Inventory management
- Cash handling
- Special needs care
- Microsoft Office applications
- Adjustment to change
- Adaptive learner
- Dedicated worker
Timeline
Daycare Floater
Little Links to Learning
03.2025 - Current
Cashier
Bath & Body Works
11.2024 - 01.2025
Barista Shift Supervisor
Chartwells Compass Group
08.2023 - Current
Customer Service Cashier
Kroger
04.2023 - 09.2023
Customer Service Office Staff Member
Safe Ship
03.2022 - 07.2022
Delivery Driver
Fed Ex Ground
01.2022 - 03.2022
Cashier
Walmart
10.2021 - 01.2022
Cashier/ Front End Bagger/Customer Service Desk Associate
Kroger
07.2015 - 10.2021
High School Diploma -
Highlands High School
Some College (No Degree) - Business Administration And Management
Gateway Community And Technical College