Brianna Alley

• Balanced cash drawers accurately at the end of each shift.
• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Contribute to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Counted and packaged currency and coins.
• Educated customers on use of banking website and mobile apps.
• Built and strengthened customer relationships through interpersonal and communication skills.
• Enhance branch sales through cross-selling bank products and services to customers.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

• Picked and packed order items.
• Collaborated with team members to meet daily targets, contributing to overall company success and growth.
• Greeted store customers and discussed needs.
• Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
• Pulled orders quickly to maintain demanding productivity goals.
• Printed labels, packaged boxes, and loaded into outbound containers.

Supervised the team to solve guests’ issues and help to ensure the best experience possible through customer service. Performed several POS transactions throughout the day, organized product, and communicated with fellow management and team members for creative problem-solving.

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Assisted guests to their reservation locations.
• Provided exceptional customer service, addressing concerns or issues promptly and professionally.
• Trained new team members on procedures, customer service, and sales techniques.
• Became familiar with products to answer questions and make suggestions.
• Took over the phone inquiries, reservations, and collected payments.
• Worked well with teammates and accepted coaching from fellow management team.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies.
• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to effectively build rapport and lasting relationships.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Managed returns, exchanges and refunds in accordance with store policy.