Brianna Miller
Nerinx
Summary
Energetic professional known for productivity and efficiency in task completion. Possess specialized skills in content strategy development, audience analytics interpretation. Excel in communication, teamwork, and creative problem-solving to achieve project goals.
Overview
10
10
years of professional experience
Work History
Program Coordinator
Save-The-Children/Knox County Public Schools
Barbourville
10.2023 - 06.2025
- Evaluated performance data against established objectives to measure success of programs.
- Kept program-related data accurate, up to date and easily accessible.
- Tracked and reported expenses accurately to manage program budgets
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement
VA Help Desk Agent
General Dynamics
Barbourville
01.2021 - 08.2021
- Conducted root cause analysis to determine underlying causes of issues reported by customers.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
Expanded Duties Dental Assistant
Knox Family Dentistry
Barbourville
10.2015 - 11.2020
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Exposed diagnostic dental x-rays to analyze teeth condition.
- Instructed patients on proper oral hygiene techniques to maintain oral health.
Education
Certificate - Data Analytics
Google Data Analytics
Remote03-2023
Bachelor of Science - Information Technology
University of The Cumberlands
Williamsburg, KY08-2022
Master of Science - Data Science
University of The Cumberlands
Williamsburg, KYSkills
- Data management
- Technical troubleshooting/Decision Making
- Tableau and R Programming
- Microsoft Office (Word, PowerPoint, etc)
- Customer service/support
- Data entry
Timeline
Program Coordinator
Save-The-Children/Knox County Public Schools
10.2023 - 06.2025
VA Help Desk Agent
General Dynamics
01.2021 - 08.2021
Expanded Duties Dental Assistant
Knox Family Dentistry
10.2015 - 11.2020
Certificate - Data Analytics
Google Data Analytics
Bachelor of Science - Information Technology
University of The Cumberlands
Master of Science - Data Science
University of The Cumberlands