Brianna Rice
Lawrenceburg
Summary
Dynamic professional with extensive experience at Walmart and Lees Famous Recipe, excelling in customer service and employee training. Proven ability to enhance online order management and ensure food safety compliance. Recognized for effective communication and problem-solving skills, consistently delivering high-quality service and maintaining customer satisfaction.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
4
4
years of professional experience
Work History
Crew Member
Lees famous recipe
Lawrenceburg
04.2021 - Current
- Adhered to health department regulations regarding food handling procedures.
- Educated customers on menu items, product ingredients and nutritional values.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Checked expiration dates on all products before serving them to customers.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Resolved customer complaints in a professional manner.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Informed customers about daily specials in an engaging manner.
- Restocked kitchen supplies including food products and utensils.
Online Grocery Associate
Walmart
Lawrenceburg
09.2024 - 02.2025
- Provided training and support for new employees joining the company's online grocery team.
- Developed strategies to improve customer satisfaction ratings with online grocery services.
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Responded promptly to inquiries from customers regarding their online grocery orders.
- Organized consistent hourly deliveries by smoothly selecting and purchasing items.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Completed pickup and shopping orders for customers within local area.
- Secured and stored items until customer pickup.
Education
Anderson County High School
Lawrenceburg, KYSkills
- Customer service
- Employee training
- Online order management
- Food safety compliance
- Inventory management
- Sales support
- Effective communication
- Problem solving
- Team collaboration
- Multitasking and organization
- Point of sale operation
- Safe food handling
- Supplies monitoring and restocking
- Tool and equipment use
- Point-of-sale system
- Taking orders
- Flexible schedule
- Interactive communication skills
- Sanitizing
- Self-discipline
- Safety awareness
- Task prioritization
Timeline
Online Grocery Associate
Walmart
09.2024 - 02.2025
Crew Member
Lees famous recipe
04.2021 - Current
Anderson County High School