Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
Resolved customer complaints promptly and professionally to maintain satisfaction.
Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
Trained and mentored new and existing staff to achieve best practices.
Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.