Summary
Overview
Work History
Education
Skills
Timeline
Generic

Britney Duncan

Louisville

Summary

  • Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
  • Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
  • Reliable shift supervisor bringing several years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels.

Overview

7
7
years of professional experience

Work History

Shift Supervisor

Maryhurst
Louisville
09.2024 - Current
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Provided feedback to employees regarding their performance in order to improve productivity.
  • Trained new employees on company policies and procedures.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Monitored staff performance to ensure quality standards were met.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Supervised youth in engaging environment to promote security and safety for all ages.
  • Offered guidance and advice to help cultivate self-esteem and community involvement.
  • Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
  • Assisted children and teens with homework, quizzed on material prior to tests and signed off on assignments.

Call Center Representative

Consumer Cellular
Louisville
03.2024 - 07.2024
  • Assisted customers with inquiries regarding mobile plans and services.
  • Resolved technical issues related to devices and account access.
  • Educated customers on billing procedures and payment options.
  • Collaborated with team members to enhance service delivery processes.
  • Conducted follow-up communications to ensure customer satisfaction levels.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained high levels of professionalism while interacting with customers via phone or email.

Cleaner

Maid in the ville
Louisville
07.2022 - 11.2023
  • Polished furniture to remove dust and dirt buildup.
  • Inspected rooms for cleanliness prior to guest arrival.
  • Scrubbed walls to remove scuff marks or stains.
  • Transported trash bags to designated disposal areas.
  • Responded promptly to all customer complaints regarding cleanliness issues.
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
  • Emptied wastebaskets and replaced liners.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.

Mental Health Technician

Peace hospital
Louisville
09.2022 - 04.2023
  • Implemented therapeutic techniques such as art therapy, recreational therapy or music therapy.
  • Collaborated with multidisciplinary teams to develop individualized treatment plans for patients.
  • Maintained accurate records of patient progress and treatment plans.
  • Developed positive relationships with patients while maintaining professional boundaries.
  • Ensured safety of all clients through continuous observation and monitoring during shift hours.
  • Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
  • Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
  • Facilitated group therapy sessions under supervision of a mental health professional.
  • Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.

Exceptional Child Education Instructional Assistan

Jefferson County Public Schools
Louisville
10.2021 - 03.2022
  • Supported student learning objectives through personalized and small group assistance.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.

Youth Care Worker

Uspiritus
Louisville
09.2019 - 07.2021
  • Completed clear and concise documentation of youth behavior and actions.
  • Evaluated needs of youth and outlined measures to address.
  • Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
  • Substituted in absence of teachers during school hours.
  • Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
  • Assisted youth with obtaining resources such as food, clothing and shelter.
  • Liaised with parents of youth and community leaders to organize youth empowerment programs and activities.
  • Attended treatment team meetings to discuss youth's mental and behavioral progress.
  • Utilized system model to teach youth life skills in accordance with individualized treatment plans.

Senior Shift Supervisor

Maryhurst
Louisville
12.2018 - 09.2019
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Set overall vision and provided team leadership.


  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Supervised youth in engaging environment to promote security and safety for all ages.
  • Offered guidance and advice to help cultivate self-esteem and community involvement.
  • Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
  • Assisted children and teens with homework, quizzed on material prior to tests and signed off on assignments.

Youth Counselor

Maryhurst
Louisville
06.2018 - 12.2018
  • Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
  • Supervised youth in engaging environment to promote security and safety for all ages.
  • Implemented variety of fun and recreational activities for residents.
  • Performed in advocacy capacity for troubled youth to provide access to resources.
  • Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
  • Liaised with parents and caregivers to provide updates on progress and behavior.
  • Encouraged children to talk issues out with each other and without anger, which eased tense situations.
  • Took part in sports, games, and movie nights with children.

Education

High School Diploma -

Pleasure Ridge Park High School
Louisville, KY
06.2015

Skills

  • Progress reporting
  • Criminal education
  • Group and individual instruction
  • Behavior improvements
  • Teacher Support
  • Documentation
  • Skills strategies
  • Experienced with Criminal Justice
  • Parental interaction
  • Crisis Management
  • Cognitive behavior therapy
  • Anxiety disorder expertise
  • Mental health support
  • First Aid/CPR
  • Multitasking Abilities
  • Team leadership
  • Employee training
  • Problem solving
  • Communication skills
  • Staff management
  • Workplace safety
  • Training and mentoring
  • Strategic planning
  • Safety reviews

Timeline

Shift Supervisor

Maryhurst
09.2024 - Current

Call Center Representative

Consumer Cellular
03.2024 - 07.2024

Mental Health Technician

Peace hospital
09.2022 - 04.2023

Cleaner

Maid in the ville
07.2022 - 11.2023

Exceptional Child Education Instructional Assistan

Jefferson County Public Schools
10.2021 - 03.2022

Youth Care Worker

Uspiritus
09.2019 - 07.2021

Senior Shift Supervisor

Maryhurst
12.2018 - 09.2019

Youth Counselor

Maryhurst
06.2018 - 12.2018

High School Diploma -

Pleasure Ridge Park High School

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Britney Duncan