Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Bryant

Cynthiana

Summary

Dynamic Pharmacy Technician with proven expertise in retail and mail order Pharmacy, excelling in prescription accuracy and insurance verification. A detail-oriented team player, I enhanced workflow efficiency and fostered patient relationships, ensuring timely access to medications. Skilled in safe chemical handling and adept at resolving complex inquiries, I consistently prioritized patient care and satisfaction.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
04.2021 - 03.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Vaccine administrator licensed
  • CPR certification.

Accounts Receivable Analyst

Aramark
01.2019 - 11.2021
  • Mitigated disputes over invoices by liaising between internal departments and clients, ensuring clear communication and swift resolution of issues.
  • Contacted internal and external customers to obtain documentation to support invoices and claims.
  • Analyzed aging reports to identify trends and patterns causing missed collections.
  • Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
  • Posted cash receipts to customer accounts to maintain current and accurate account balances.
  • Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills.
  • Negotiated favorable payment terms with clients experiencing financial difficulties, preserving valuable business relationships while safeguarding company interests.

Pharmacy Technician

CVS Pharmacy
04.2019 - 01.2020
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Entered and processed patients' prescriptions into internal system.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.

Pharmacy Call Center Representative

Conduent Services
01.2017 - 06.2019
  • Provided exceptional support to patients navigating insurance issues, facilitating timely access to medications.
  • Demonstrated empathy and professionalism while handling sensitive patient information and concerns.
  • Collaborated with healthcare providers to resolve medication discrepancies, resulting in improved patient care.
  • Maintained a high level of efficiency with accurate data entry for prescription refills and new prescriptions.
  • Supported quality assurance initiatives by adhering to company policies and procedures throughout all interactions.
  • Investigated and resolved customer inquiries and complaints quickly.

Server

Logan's Roadhouse
10.2008 - 04.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

GED -

Fern Creek High School
Louisville, KY
05-2002

Skills

  • Customer-focused approach
  • Team player
  • Workflow Optimizer
  • Fill prescription medications
  • Insurance verification
  • Verifying orders
  • Medicare and Medicaid process
  • Excellent Customer Care

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Pharmacy Technician

CVS Pharmacy
04.2021 - 03.2023

Pharmacy Technician

CVS Pharmacy
04.2019 - 01.2020

Accounts Receivable Analyst

Aramark
01.2019 - 11.2021

Pharmacy Call Center Representative

Conduent Services
01.2017 - 06.2019

Server

Logan's Roadhouse
10.2008 - 04.2017

GED -

Fern Creek High School

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Brittany Bryant