Brittany Canter
Erlanger,KY
Summary
Diligent social worker with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Comfortable handling stress and performing under pressure.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retirement Solutions Call Center Representative
Nationwide
09.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Managed over 50 customer calls per day.
- Responded to customer calls by answering questions about retirement plans and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Housing Empowerment Specialist - Intern
Ohio Domestic Violence Network
10.2022 - 09.2023
- Offered community resource guidance to clients to meet family needs for assistance.
- Developed and implemented social work plans to understand desired project goals and properly align social work activities.
- Consulted with other professionals to maintain housing and coordinate care for clients.
- Participated in professional development and training opportunities to enhance clinical skills.
- Completed data entry for advocates using EmpowerDB.
- Participated in interdisciplinary team meetings to coordinate care for clients.
Server
Another Broken Egg Cafe
03.2022 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Receptionist/Nursing Assistant
Ohio Pediatrics
05.2021 - 01.2022
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
Drive-thru Manager
Chick-fil-A
09.2018 - 06.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Bachelor of Social Work Intern
YWCA Dayton
08.2020 - 05.2021
- Responded to crises and emergency situations to provide immediate assistance to persons in need.
- Operated crisis hotline and made referrals as needed.
- Documented services provided meticulously by keeping accurate records of activities, interactions and conversations.
- Consulted with other professionals to find housing and coordinate care for clients.
- Reviewed applications for the rapid rehousing program.
- Assessed housing needs and eligibility status to determine most suitable needs and services.
- Conducted outreach to local referral sources and landlords to build strong partnerships for supportive services.
- Assessed individual mental/physical well-being and made referrals when necessary.
- Completed risk assessments and safety plans with crisis callers when necessary.
Lead
Nike Factory Store
10.2013 - 11.2018
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Built strong relationships with customers through positive attitude and attentive response.
- Handled customer inquiries and suggestions courteously and professionally.
Keyholder
Ohio Thrift Stores
08.2017 - 09.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Education
Master's in Social Work -
Wright State University
Dayton, OH04.2023
Bachelor's in Social Work -
Wright State University
Dayton, OH05.2021
Minor in Deaf Studies -
Wright State University
Dayton, OH05.2021
Nursing
Mount Carmel College of Nursing
Columbus, OHSkills
- Community Outreach
- Client Advocacy
- Referrals and networking
- Evidence-based practice
- Crisis Intervention
- Case Management
- Data Collection and reporting
Certification
- Licensed Social Worker in Ohio - License No. S.2309039
- Certified Social Worker in Kentucky - License No. 257967
Service and Volunteering
Americorps I Ohio Domestic Violence Network I Columbus OH
Dayton VA Fisher House I Dayton OH
Nike's Get Children Moving Club I Washington Courthouse OH
Salvation Army I Columbus OH
My Sister's House Domestic Violence Shelter I Washington Courthouse OH
Timeline
Retirement Solutions Call Center Representative
Nationwide
09.2023 - Current
Housing Empowerment Specialist - Intern
Ohio Domestic Violence Network
10.2022 - 09.2023
Server
Another Broken Egg Cafe
03.2022 - 06.2023
Receptionist/Nursing Assistant
Ohio Pediatrics
05.2021 - 01.2022
Bachelor of Social Work Intern
YWCA Dayton
08.2020 - 05.2021
Drive-thru Manager
Chick-fil-A
09.2018 - 06.2021
Keyholder
Ohio Thrift Stores
08.2017 - 09.2018
Lead
Nike Factory Store
10.2013 - 11.2018
Master's in Social Work -
Wright State University
Bachelor's in Social Work -
Wright State University
Minor in Deaf Studies -
Wright State University
Nursing
Mount Carmel College of Nursing
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