Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Ferguson

Louisville

Summary

Dynamic Donor Services Coordinator with a proven track record at Shyftoff/CARS, excelling in donor relations and recognition programs. Skilled in leadership and effective communication, I fostered strong corporate partnerships and enhanced engagement, driving significant support for organizational initiatives. Committed to teamwork and problem-solving, I ensure compliance with healthcare regulations while mentoring staff.

Overview

7
7
years of professional experience

Work History

Donor Services Coordinator

Shyftoff/ CARS
01.2025 - Current
  • Directed, trained and motivated volunteer blood drive coordinators and committee members.
  • Created donor recognition programs to drive engagement.
  • Spearheaded research efforts on prospective donors, facilitating informed decision-making related to cultivation strategies.
  • Established strong relationships with corporate sponsors, securing financial support for organizational programs.
  • Enhanced donor relations by efficiently managing and updating the donor database.

Customer Service Representative

InfoCision
03.2024 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Housekeeping Room Attendant

Courtyard by Marriott
03.2018 - 01.2024
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Environmental Services Supervisor

Essex Nursing And Rehabilitation Center
08.2022 - 09.2023
  • Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
  • Established strong relationships with clients by promptly addressing their concerns related to service levels or operational issues.
  • Conducted thorough inspections to ensure compliance with local, state, and federal regulations pertaining to environmental health and safety.
  • Fostered a positive work environment by addressing employee concerns and providing opportunities for professional development.

Education

High School Diploma -

Atherton High School
Louisville, KY
05-2010

Skills

  • Leadership qualities
  • Nonprofit experience
  • Donor relations
  • Donor recognition
  • Healthcare regulations
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Effective communication
  • Active listening
  • Employee supervision

Timeline

Donor Services Coordinator

Shyftoff/ CARS
01.2025 - Current

Customer Service Representative

InfoCision
03.2024 - 04.2025

Environmental Services Supervisor

Essex Nursing And Rehabilitation Center
08.2022 - 09.2023

Housekeeping Room Attendant

Courtyard by Marriott
03.2018 - 01.2024

High School Diploma -

Atherton High School

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Brittany Ferguson