Brittany Hickey
Lexington
Summary
Accomplished healthcare operations leader with over 15 years of experience in revenue cycle management, billing and collections, quality assurance, and regulatory compliance. Demonstrated ability to enhance financial performance and operational efficiency, particularly during acquisitions and large-scale change. Skilled in cross-functional collaboration, corporate training, and third-party claims processing. Strong track record of developing scalable processes, optimizing KPI reporting, and ensuring compliance with CMS and payer regulations. Results-driven leader with passion and expertise in client relationships, sales strategy, operational efficiency, and people management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Revenue Cycle Services - Hospice and Palliative
WellSky
12.2018 - Current
- Guided the team through a successful acquisition, ensuring seamless integration and retaining key talent and clients
- Managed and grew Revenue Cycle Services through partnerships with US-based teams and offshore resources
- Acted as the Client Relationship Manager to multiple high-value clients, building relationships and depth of loyalty and trust
- Led and managed functions of the revenue cycle, including billing, reimbursement, and collections
- Directed and implemented strategies to enhance revenue cycle efficiency, reduce denials, and increase overall revenue
- Developed key performance indicators to track revenue cycle performance and drive continuous improvement, ensuring EBITDA margins over 55% for entirety of tenure
- Implemented training and development programs for revenue cycle professionals to foster a culture of accountability and continuous learning
- Collaborated with Sales by bringing qualified leads, providing subject matter expertise, ensuring quality deliverables, and closing deals
- Strategized technology and system improvements to streamline processes and enhance revenue cycle workflows, working cross-functionally with software solution teammates and key internal and external stakeholders
Director of RCM Operations
Consolo Services Group
01.2016 - 12.2018
- Implemented and managed functions of the revenue cycle, including billing, reimbursement, and collections
- Developed auditing processes to increase department efficiency
- Created a training and development program for billing specialists
- Implemented the Predictive Index Behavioral Assessment tool for recruiting and coaching teammates
- Collaborated with product managers, development, sales, and support to manage and grow Revenue Cycle Services
- Built deep relationships and trust with multiple clients as the key relationship stakeholder
- Led back-to-base sales initiative to offer System Optimization Reviews to existing software clients, leading to increase in Revenue Cycle sales
Billing Manager
Consolo Services Group
06.2012 - 01.2016
- Managed performance of US-based teammates, providing feedback and making staffing changes as needed
- Guided completion of month-end processes for clients by creating and reviewing reports, addressing issues, and executing resolution plans
- Optimized payer set up, made recommendations, and provided guidance to clients on system changes for process improvement
- Analyzed accounts to ensure completeness, accuracy, and proper pursuit of payers for full payment
- Presented financial metrics to clients including billed, collected, pre-bill edits, and ADR information
- Analyzed feedback on solution functionality and gaps, provided insights to solution teams based on industry knowledge and client needs.
Billing Specialist
Consolo Services Group
03.2007 - 06.2012
- Obtain billing information from clients to generate claims, perform QA of charges, and make modifications as required to produce a clean claim, and submit claims in adherence with timely filing period
- Research claim payments, partial payments, and over-payments, and take appropriate action for escalating claims not paid
- Perform collection follow-up and prepare documentation for completion of adjustment and write-off requests for denied appeals
- Maintain up-to-date knowledge of payer policies, guidelines, and reimbursement regulations, and ensure all reimbursement activities adhere to compliance and regulatory requirements
- Communicate effectively with payers, clients, and internal teams to resolve reimbursement-related issues
Education
BBA - Business Marketing
University of Kentucky
Lexington, KY05.2008
Skills
- Cross-Functional Team Leadership
- Proficient in Communication
- Project Management
- Performance Optimization
- People Management and Coaching
- Sales Strategy
- Relationship Management
- Responsiveness
Certification
Graduate of the WellSky Aspire Leadership Program, May 2022
Predictive Index Professional Certification, September 2016
Timeline
Director of Revenue Cycle Services - Hospice and Palliative
WellSky
12.2018 - Current
Director of RCM Operations
Consolo Services Group
01.2016 - 12.2018
Billing Manager
Consolo Services Group
06.2012 - 01.2016
Billing Specialist
Consolo Services Group
03.2007 - 06.2012
BBA - Business Marketing
University of Kentucky
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