Brittany Hunt
Opensity Solutions
Highland
4
years of professional experience
Service professional with a strong track record in enhancing customer satisfaction and operational efficiency. Adept at resolving issues promptly, fostering team collaboration, and adapting to changing requirements. Skilled in problem-solving, communication, and multitasking to deliver consistent results. Dependable and focused on achieving high standards in service delivery.
Service-focused professional prepared to excel in customer support and service roles. Extensive background in managing customer interactions and resolving issues efficiently. Emphasizes team collaboration and adaptability, with essential skills in communication and problem-solving.
Work History
Service Specialist
2 Years 5 Months- Answer phone calls daily to try and help with connecting them to the right person.
- Answered phone calls daily, connecting clients to the appropriate personnel.
- Complete tasks that are given throughout the day in a timely manner. Do them in a fashion that pleases the client.
- Take detail-oriented notes during the meeting and pass them off to any member who missed the meeting in a detailed and timely fashion.
- Transported important documents and parcels efficiently - Drive to various places promptly to try and get packages or deliver filings.
- Complete tasks that are given throughout the day in a timely manner. Do them in a fashion that pleases the client.
- Collaborate with the team and try to do conference room setups in an orderly fashion. So that the rows are neat and straight.
- Delivered exceptional customer support, resolving inquiries and enhancing client satisfaction.
- Streamlined service processes, improving efficiency and reducing response times.
Front Desk Agent
1 Year- Helping guests with any issues they might have and finding the best solution to improve their stay.
- Sending emails to guests about reservations and authorization forms.
- Resolved guest issues promptly, ensuring a positive experience and enhancing overall satisfaction.
- Managed operations in absence of manager, making decisions to maintain service quality and operational efficiency.
- Managed room blocking to accommodate group reservations on the same floor, put multiple rooms for big groups that are on the same floor and near all.
- Greeted and assisted guests during check-in and check-out processes, ensuring a welcoming atmosphere.
- Managed reservations using property management system to optimize occupancy rates and guest satisfaction.
- Addressed guest inquiries and concerns promptly, enhancing overall customer experience and loyalty.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness and quality standards.
- Processed payments accurately while maintaining compliance with hotel policies and procedures.
- Conducted regular inventory checks of supplies, contributing to efficient front desk operations.
- Trained new staff on front desk procedures and software systems, fostering team productivity and collaboration.
Education
Associates in Arts - Marketing
Skills
Customer service
CRM management
Transaction processing
Call management
Answering Phones
Microsoft excel
Microsoft word
Email etiquette
Detail oriented
Team problem solving
Time management
Multitasking skills
Critical thinking
Analytical skills
Team collaboration
Leadership
Management duties
Client retention strategies
Communication
Timeline
Service Specialist
Opensity Solutions
02.2024 - 07.2026Read More
Front Desk Agent
Hampton Inn and Suites
01.2023 - 01.2024Read More
Maysville Community and Technical College
Associates in Arts from Marketing
Read More