Brittany Johnson
Louisville
Summary
Dynamic General Manager with a proven track record at Frisch's Big Boy, excelling in operations management and team building. Enhanced sales and profitability through strategic planning and strong relationship cultivation. Adept at problem resolution and staff training, fostering a positive work environment that drives employee satisfaction and customer loyalty.
Overview
14
14
years of professional experience
Work History
General Manager
Wicks Pizza Parlour and Pub
09.2021 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
General Manager
Frischs Big Boy
10.2020 - 09.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant Manager
Frischs Big Boy
08.2015 - 10.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Server
Frischs Big Boy
07.2011 - 07.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
In Progress - Healthcare Management
South University Savannah
GASkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Staff management
- Customer relations
- Relationship building
- Staff training
- Inventory control
- Staff supervision
- Employee scheduling
- Verbal and written communication
- Labor cost controls
- Deadline oriented
- Vendor relationships
- Staffing
- Recruitment
Timeline
General Manager
Wicks Pizza Parlour and Pub
09.2021 - Current
General Manager
Frischs Big Boy
10.2020 - 09.2021
Assistant Manager
Frischs Big Boy
08.2015 - 10.2020
Server
Frischs Big Boy
07.2011 - 07.2015
In Progress - Healthcare Management
South University Savannah
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