Brittany Lamb
Louisville,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering 4 years of experience at UPS.
Overview
13
13
years of professional experience
Work History
Front Line Supervisor
UPS
09.2019 - Current
- Remained flexible in rapidly changing environments and adapted to developing situations.
- Trained newly promoted supervisors in building 1 on our daily operation.
- Accomplished multiple tasks within established timeframes.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
Customer Service Representative
Hear In America
03.2018 - 09.2019
- Responded to customer requests for products, services, and company information.
- Answered over 50 calls with minimal wait times.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
Equian
09.2013 - 12.2017
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Answered over 100 inquiries, coordinated with insurance adjustors, attorneys and members for subrogation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Airman
United States Air Force
05.2011 - 08.2011
- Cultivated interpersonal skills by building positive relationships with others.
- Monitored unit operations in dynamic, challenging environments with high level of situational awareness.
- Graduated basic training, became accustomed to military customs and courtesies, maintaining Air Force physical and professional standards, and learned technical skills.
Education
High School Diploma -
Hart County High School
Munfordville, KY.05.2008
Associate of Arts - Nursing
Jefferson Community College
Louisville, KYSkills
- Problem-solving skills
- Communication
- Customer Service
- Time management
Timeline
Front Line Supervisor
UPS
09.2019 - Current
Customer Service Representative
Hear In America
03.2018 - 09.2019
Customer Service Representative
Equian
09.2013 - 12.2017
Airman
United States Air Force
05.2011 - 08.2011
High School Diploma -
Hart County High School
Associate of Arts - Nursing
Jefferson Community College
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