Brittany Mabery
Flatwoods
Summary
Senior practice manager known for organizational skills and customer service. Expertise in coordinating care programs and managing clinical operations to improve patient outcomes and operational efficiency.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Senior Practice Manager Medical Specialties
UK Kings Daughters Medical Center
Ashland
12.2023 - Current
- Managed staff scheduling to ensure optimal coverage in patient care areas.
- Facilitated training sessions for new staff on operational procedures and best practices.
- Coordinated interdisciplinary team meetings to enhance communication among departments.
- Coordinated activities between multiple departments within the organization.
- Monitored appointment schedules to identify areas where additional resources may be needed or where there are gaps in coverage.
- Assisted in developing marketing plans to promote new services or increase awareness about existing services offered by the practice.
- Researched best practices in healthcare departments and helped develop recommendations on how they can be applied at the practice level.
- Reviewed medical charts to ensure accuracy of diagnoses, treatments and medications prescribed by physicians.
- Managed daily operations of the medical practice, including scheduling appointments, managing financial records, and overseeing billing services.
- Collaborated with physicians and other clinical staff to improve workflow processes and enhance patient satisfaction.
- Participated in strategic planning sessions with senior management team members.
- Maintained inventory of supplies necessary for efficient operation of the office.
- Conducted regular staff meetings to discuss performance objectives, patient care issues, and quality improvement initiatives.
- Facilitated communication between physicians and other stakeholders involved in providing patient care.
- Ordered supplies needed and kept tabs on inventory levels.
- Train and help newly hired team members on office procedures and computer systems.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Hired and trained new medical, management, and facility staff.
Stroke Coordinator
UK Kings Daughters Medical Center
Ashland
06.2021 - 12.2023
- Coordinated stroke care program to enhance patient recovery and education.
- Collaborated with medical staff to streamline patient assessment processes.
- Developed educational materials for patients and families about stroke prevention.
- Quality improvement initiatives within stroke care protocols.
- Educational opportunities for healthcare providers on best practices in stroke management.
- Monitored compliance with national stroke care standards and guidelines.
- Attended conferences related to advances in treatment options for those affected by strokes.
- Collaborated with community organizations to promote awareness about stroke prevention and rehabilitation services available.
- Educated staff members on the signs and symptoms of strokes so they can be identified quickly in an emergency situation.
- Participated in interdisciplinary meetings with other healthcare providers involved in treating stroke patients.
- Maintain and make recommendations for protocols related to responding quickly and effectively to acute strokes within the hospital setting.
- Maintained records of all patient information according to HIPAA regulations.
- Help manage communication between hospitals regarding transfer of care when necessary to ensure timeliness.
- Assisted in the accreditation process and compliance with healthcare standards and regulations.
- Managed budget and resources for clinical operations to ensure efficient use of funds.
- Monitored current treatments for strokes, including medications, physical therapy, speech therapy, occupational therapy.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Monitored quality assurance program to improve performance and maintain high standards of care.
- Partnered with nurse manager to raise standards of practice by monitoring, analyzing, and correcting staff performance.
- Participated in the development and review of clinical policies and procedures.
- Conducted regular staff meetings to discuss clinical updates, challenges, and strategies for improvement.
- Coordinated continuing education and professional development activities for clinical staff.
Procedural Nurse
UK Kings Daughters Medical Center
Ashland
08.2019 - 06.2021
- Provided direct patient care in various medical settings.
- Administered medications and monitored patient responses accurately.
- Maintained accurate medical records and documentation systems.
- Collaborated with healthcare teams to develop patient care plans.
- Supported nursing staff by mentoring new team members effectively.
- Used sterile techniques to prepare patients for procedures.
- Conducted assessments to evaluate patients' health conditions regularly.
- Administered medications and treatments in accordance with physician orders.
- Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
- Administration of conscious sedation, monitoring intra-op, and post-op.
LPN Office Nurse
UK Kings Daughters Medical Center
Ashland
06.2016 - 08.2019
- Assisted healthcare providers during patient examinations and procedures efficiently.
- Recorded patient histories and vital signs accurately for proper care planning.
- Coordinated appointments and managed patient flow to optimize clinic operations.
- Collaborated with interdisciplinary teams to enhance overall patient care experience.
- Utilized electronic health record systems for data entry and retrieval seamlessly.
- Answered telephones promptly and courteously while scheduling appointments for patients.
- Organized medical supplies and equipment to maintain a safe and efficient work environment.
- Utilized various computer software programs proficiently in order to document patient data.
- Ensured that all forms were completed accurately before submitting them for processing.
- Completed electronic documentation, prior insurance authorizations and scheduling of appointments for patients prescribed for diagnostic and therapeutic services from specialists.
- Responded to routine patient inquiries, assessed patient needs, conferred with physician regarding care plan and assisted physician with sensitive components of examinations.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Took temperatures or blood pressures, dressed wounds and provided other basic patient care or treatments.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Performed triage to maximum team productivity and effectiveness.
- Answered patients' calls to determine how to assist.
- Delivered high-quality direct and indirect nursing care to patients.
- Maintained organized medical records and ensured compliance with regulations.
Education
Bachelor of Science - Nursing
Chamberlin University
Online03-2024
Associate of Science - Nursing
Ohio University Southern
Ironton, Ohio, OH05-2019
LPN - Nursing
Collins Career Center
Ironton, OH01-2016
Skills
- Effective communication
- Problem solving
- Customer service
- Team collaboration
- Quality improvement
- Time management
Certification
BLS
Timeline
Senior Practice Manager Medical Specialties
UK Kings Daughters Medical Center
12.2023 - Current
Stroke Coordinator
UK Kings Daughters Medical Center
06.2021 - 12.2023
Procedural Nurse
UK Kings Daughters Medical Center
08.2019 - 06.2021
LPN Office Nurse
UK Kings Daughters Medical Center
06.2016 - 08.2019
Bachelor of Science - Nursing
Chamberlin University
Associate of Science - Nursing
Ohio University Southern
LPN - Nursing
Collins Career Center