Brittany McElroy
Louisville
Summary
Dedicated professional with a proven track record at Baptist Hospital, adept in compassionate caregiving and medical records management. Excelled in enhancing patient satisfaction through attentive care and maintaining HIPAA compliance, showcasing exceptional multitasking and organization skills. Achieved significant improvements in patient care coordination and safety protocols.
Overview
2025
2025
years of professional experience
Work History
Office Manager
Accident Injury Chiropractic
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Direct Support Professional
Dreams With Wings
Louisville, KY
08.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
CNA
Baptist Hospital
Louisville, KY
06.2023 - 01.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Education
Billing -
Ata College
Louisville, KYSkills
- Client support
- Compassionate caregiving
- Client documentation
- Health and safety requirements
- Direct patient care
- Appointment scheduling
- Patient care
- Goal setting
- Medical records management
- Nutrition
- Problem-solving
- Multitasking and organization
- HIPAA compliance
- Active listening
- Verbal and written communication
- Hygiene assistance
- First aid and CPR
- Client safety and first aid
- Charting and documentation
- CPR certification
Timeline
Direct Support Professional
Dreams With Wings
08.2023 - Current
CNA
Baptist Hospital
06.2023 - 01.2024
Office Manager
Accident Injury Chiropractic
Billing -
Ata College