Brittany Mclemore
Louisville
Summary
Dynamic collections agent with proven success at You Drive Auto in enhancing recovery rates through effective payment arrangements and skip tracing. Skilled in account management and delivering exceptional customer service, I excel at resolving discrepancies and fostering positive client relationships, contributing to a more efficient collections process.
Overview
2026
2026
years of professional experience
Work History
Collections Agent
You Drive Auto
09.2020 - Current
- Managed collections process to recover outstanding debts while maintaining customer relationships.
- Utilized software to track account statuses and document interactions with clients.
- Resolved billing discrepancies through effective communication with customers and internal departments.
- Assisted in developing collection strategies to enhance recovery rates and minimize delinquency.
- Skip tracing
Caregiver
Beehive Homes of Georgetown
2015 - 2018
- Assisted residents with daily living activities, promoting independence and enhancing quality of life.
- Administered medications according to established schedules, ensuring compliance with healthcare protocols.
- Collaborated with nursing staff to monitor resident health and report changes promptly.
- Maintained cleanliness and safety standards in living areas, contributing to a welcoming environment.
Server
Wicks
02.2018 - 11.2021
- Provided excellent customer service, ensuring timely order delivery and satisfaction.
- Collaborated with kitchen staff to streamline food preparation and reduce wait times.
- Managed cash register operations accurately, processing payments efficiently.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Education
High School Diploma -
Pathfinders
Louisville, KYSkills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
- Customer service
Timeline
Collections Agent
You Drive Auto
09.2020 - Current
Server
Wicks
02.2018 - 11.2021
Caregiver
Beehive Homes of Georgetown
2015 - 2018
High School Diploma -
Pathfinders