Brittany Oliver

• Examined incoming materials and compared to documentation for accuracy and quality.
• Performed general equipment maintenance and repair to minimize downtime.
• Trained new production staff members on safe and efficient production procedures and proper machine operations.
• Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
• Prepared reports and technical documentation of day-to-day production processes.

Obtained security clearance and have cleared a federal background check for PIV identification.

• Communicated with clients and patients about important documentation and lien amounts.
• Negotiations with attorneys and third-party insurance companies.
• Building rapport with clients.
• Attention to detail pertaining to medical records, accident reports, billing statements, and verbal communication.
• Proficiency using Outlook, Atlas, and Microsoft Word.

• Offered strong customer service skills, keeping customers satisfied and increasing sales.
• Hosted company events to display products and interact with the public to increase revenue and promote marketing.
• Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment.
• Trained employees and handled scheduling for the department.
• Attended FSP certificate training.
• Respond to customers' or shippers' questions and complaints regarding storage and distribution services.
• Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and issue work assignments.
• Confer with department heads to coordinate warehouse activities, such as production, sales, records control, or purchasing.

• Protect the security of medical records to ensure that confidentiality is maintained.
• Review records for completeness, accuracy, and compliance with regulations.
• Plan, develop, maintain, or operate a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information.