Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Brittany Ross

Brittany Ross

Stanton

Overview

16
16
years of professional experience
1
1
Certification

Work History

Administrative Assistant

A&B Home Repairs
Stanton
12.2022 - Current
  • Answering phone, routing calls, delivering messages to direct boss
  • Scheduling jobs and assigning them
  • Maintain filing and office organization
  • Deliver excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
  • Receive and sort incoming mail and packages
  • Create and maintain databases to track and record customer data using Excel spreadsheets
  • Order and keep track of office supplies
  • Process invoices and follow up on those that are past due
  • Respond to emails

Associate Resource/HR Manager

Kroger
Stanton/Winchester
09.2018 - 11.2022
  • A resource for 200+ Associates, Store Manager, Assistant Store Manager Department Managers, and Assistant Department Managers
  • Perform all in-store Human Resources functions related to - talent development, total rewards administration, associate engagement, associate relations, Policies & Procedures, Retention & Turnover, Payroll, Scheduling, LOA'S, Recruiting to fill store level positions, Reports, and any kind of HR updates
  • Run errands for Store Manager as needed
  • Create and maintain databases to track and record employee data using Excel spreadsheets and Microsoft Word
  • Conduct global price comparisons per division guidelines.
  • Improve workplace culture by motivating employees through special events, incentive programs, and constructive feedback
  • Creating and emailing daily communications to stores such as newsletters, updates, conducting huddles, etc.
  • Understand and comply with the collective bargaining agreements through the Union and involved in handling grievances

Local Area Manager

Sally Beauty Supply
Winchester
07.2017 - 07.2018
  • Lead total of 5 store managers including assistants and associates within the district of 19 stores (Winchester KY, Mt Sterling KY, Ashland KY, Ironton OH, New Boston OH)
  • Daily store visits consist of reviewing P&L reports with store Managers, train and develop new and current associates by observations, store walks with Manager to make sure store is neat, clean and merchandised, store audits, Inventories, payroll and proper scheduling for store coverage, etc
  • Represent company at special events to promote products
  • Use computers for various applications, such as database management, Microsoft word, Tableau, Excel, and Microsoft Outlook
  • Conduct weekly Competition checks to stay competitive within the local area

Area Manager

GNC
Denver
11.2011 - 07.2017
  • Lead, trained & mentored a sales team of 8 store Managers, Assistant Managers & Associates. Stores range from Mall stores to strip centers
  • Manage operations such as inventories and performing inventory audits, budgeting payroll and reviewing schedules, store merchandising, analyzing store performance metrics & identifying areas of opportunities, overall store cleanliness
  • Lead & assisted Regional Manager in daily/weekly conference calls (30 stores)
  • Holding stores accountable to achieve daily KPI's by going over P&L reports, and in person training observations
  • Recruit, hire, develop and train new managers & associates
  • Manage sampling events at stores, local Gyms and Military bases to promote products

Manager

GNC
Denver
11.2009 - 11.2011
  • Led and motivated a sales team of five associates and one Assistant Store Manager, achieving goal objectives, increased sales, and customer service.
  • Head of employee relations including disciplinary actions, hiring and terminations
  • Overseeing daily operations such employee files, store records such as sales receipts, shortages and overages, store deposits, submitting weekly payroll & time adjustments, daily & monthly merchandise changes, opening and closing procedures, overall neat and clean store appearance, inventory management, returns, etc
  • Attending and leading daily, weekly and monthly Regional conference calls
  • Manage sampling events at GNC stores, local gyms, wrestling matches and Military Base to advertise business and drive sales
  • Always learning new product trends, in addition to training and development of associates with regard to product knowledge

Sales Associate

GNC
Thornton
05.2009 - 11.2009
  • Responsible for keeping store neat and clean by wiping down shelves, rotating products and checking expiration dates, keeping windows and floors clean, organizing products on promotional racks and shelves maintaining store visual appeal
  • Engaging with customers, and promoting specific merchandise.
  • Responsible for meeting daily sales goals
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Diploma - Medical Assisting

Everest College
Thornton, CO
01.2009

Skills

  • Multi-unit management
  • Staff Training and Development
  • Recruitment and hiring
  • Training and coaching
  • Community Engagement
  • Sales expertise
  • Office Administration
  • Microsoft Word
  • Microsoft Excel
  • Scheduling
  • Attention to Detail
  • Office organization
  • Customer service

Certification

  • Managers Food Handler Certification
  • CPR Certification

Accomplishments

  • Promoted to Store Manager within 6 months of working as a sales associate
  • First 4 weeks as Store Manager I drove overall sales ranking #1 in entire region for sales
  • Ranked #4 in entire company exceeding sales contest goal first year in Management
  • “Manager of the Year at GNC” in 2011.
  • Promoted to Senior Store Manager within 2 years of being a manager overseeing 8 store locations including running the busiest mall store in Denver, CO
  • Featured in several of GNCs magazines for outstanding customer service and increasing overall sales
  • Involved in company decision making with President of GNC on Uniform Policies and Technology changes/updates
  • Recognized for promoting 10+ GNC associates into Store Managers over the course of 5 years
  • Decreased turnover by 50% in my first year at Kroger

Timeline

Administrative Assistant

A&B Home Repairs
12.2022 - Current

Associate Resource/HR Manager

Kroger
09.2018 - 11.2022

Local Area Manager

Sally Beauty Supply
07.2017 - 07.2018

Area Manager

GNC
11.2011 - 07.2017

Manager

GNC
11.2009 - 11.2011

Sales Associate

GNC
05.2009 - 11.2009

Diploma - Medical Assisting

Everest College

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