Brittany Witt
Hebron
Summary
A dedicated and results oriented professional with over 12 years in the payroll/finance/human resources industry. Proven ability to identify problems, analyze possible solutions and determine best course of action to meet business objectives. Extensive experience in customer service organization. Effective trainer and communicator. A passionate worker, who learns quickly and produces quality work.
Overview
14
14
years of professional experience
Work History
Finance Assistant
Epic Brands
08.2023 - Current
- Input financial data and produced reports using Restaurant 365.
- Reported financial data and updated financial records in ledgers and journals.
- Pitched in to assist with special projects and additional tasks.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Entered figures using 10-key calculator to compute data quickly.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Maintained calendar of all required licenses for multiple states to ensure timely filings.
- Filed Food & Beverage taxes in applicable states/cities.
HRIS Leader
Epic Brands
06.2022 - 08.2023
- Consistent research on all current compliance changes regarding Payroll, Security/Privacy requirement and Human Resources to keep our brand in good standing.
- Cultivated an optimal employee and leader experience for onboarding processes.
- Created a system to ensure all team member records are properly maintained electronically when applicable.
- Oversaw and maintained the function of the HRIS system, including installation, customization, development, maintenance, and upgrade to applications, systems, and modules (including ATS).
- Managed permissions, access, personalization and similar system operations and settings for users to ensure the safety and security of confidential information.
- Served as a lead representative and liaison between HR, IT, external vendors and other stakeholders for HRIS design and project implementation.
- Coordinated and launched a brand-wide pay card solution including review of vendors, decision making, training and continual support to staff.
- Developed electronic feeds to benefit vendors and supported and managed our open enrollment as we transitioned brokers and switched benefit systems.
- Audited benefit invoices to ensure accuracy of payment.
- Trained leaders on all uses of the HRIS system and other programs that were launched.
- Tracked and collected relevant data for the preparation and submission of annual government reports such as EEO-1, etc.
- Monitored employee referral program to ensure proper recognition and compensation occurred.
- Processed multi-state and location payrolls to ensure compliance and accuracy on a bi-weekly basis.
Implementation Specialist
Payroll Partners
07.2021 - 03.2022
- Managed configuration, installation and troubleshooting of multi modules of UKG Workforce ready for clients.
- Identified issues and made potential solution recommendations as problems developed, enabling quick project modifications.
- Verified that every client received highest level of support, assistance and professionalism to uphold company's commitment to service.
- Reviewed project scope ahead of installation to understand customer expectations and important details.
- Educated clients by explaining all technology issues in terminology that was simple to understand.
- Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
- Worked with sales team to support and demo product.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Assisted end-users with software troubleshooting to determine causes of system malfunction.
- Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
Customer Service Manager
Payroll Partners
07.2020 - 07.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Evaluated employee job performance and motivated staff to improve productivity.
- Assessed departmental operations to determine areas for improvement and support.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Payroll Specialist
Payroll Partners
08.2011 - 07.2020
- Resolved payroll discrepancies quickly and successfully.
- Managed a client base of over 100 accounts.
- Effectively communicated with clients to collect payroll data, identify specific needs and provide solutions.
- Accurately entered payroll data into UKG Workforce Ready and verified all calculations and data.
- Responded to client inquiries regarding payroll, HR & timekeeping.
- Processed employee hires, rehires, transfers, terminations, garnishments, and withholdings.
- Built strong client relations to establish trust and confidence.
- Troubleshot software issues and established best practices for future success.
- Successfully lead a mass migration of over 700 companies to a new software platform.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Maintained strict confidentiality of all payroll information and records.
- Collaborated with human resources, adcounting and other departments to confirm payroll accuracy.
Distribution Specialist
Payroll Partners
01.2010 - 08.2011
- Printed, sorted and assembled payroll checks and reports for over 700 clients.
- Worked with various carriers representatives to handle shipping and delivery needs.
- Maintained and organized inventory of all paper and toner supplies.
- Reviewed new setups and confirmed additional runs.
- Consulted other departments to ensure and promote best practices and communication on changes of delivery.
Education
High School Diploma -
Aldersgate Christian Academy
Cincinnati, OH05.2008
Skills
- Payroll
- Skilled in UKG Workforce Ready
- Microsoft Windows and Office
- Customer Service
- Problem Resolution
- Verbal and Written Communication
- Attention to Detail
- Client Management
- HRIS
- Organizational Skills
- Project Plan Understanding
- Implementation and Configuration
Timeline
Finance Assistant
Epic Brands
08.2023 - Current
HRIS Leader
Epic Brands
06.2022 - 08.2023
Implementation Specialist
Payroll Partners
07.2021 - 03.2022
Customer Service Manager
Payroll Partners
07.2020 - 07.2021
Payroll Specialist
Payroll Partners
08.2011 - 07.2020
Distribution Specialist
Payroll Partners
01.2010 - 08.2011
High School Diploma -
Aldersgate Christian Academy
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