Brittney Davidson
Paris
Summary
Dynamic customer service professional with extensive experience at Galls, LLC, excelling in problem resolution and active listening. Proven track record of enhancing client satisfaction through effective communication and conflict resolution. Skilled in data entry and call management, consistently improving service delivery and fostering team collaboration.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Galls, LLC
05.2025 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Utilized software to log interactions and track customer requests for improved service delivery.
- Collaborated with team members to develop solutions for recurring customer concerns, improving client satisfaction.
- Conducted follow-up communications to ensure resolution of customer issues, fostering trust and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from customers.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Customer Service Representative
Conduent
01.2024 - 02.2025
- Assisted customers in resolving inquiries and issues promptly.
- Learned to navigate customer service software and tools effectively.
- Resolved customer inquiries regarding healthcare services and insurance plans efficiently.
- Provided support in navigating complex healthcare systems and patient portals.
- Handled customers FSA and HSA
- Issued new cards, activated card.
- Issued refunds
Quality Control Inspector
MS Companies
02.2018 - 12.2024
- Conducted routine inspections to ensure compliance with quality standards and specifications.
- Utilized inspection tools to evaluate product quality and identify defects effectively.
- Documented inspection results accurately and maintained detailed records for traceability.
- Collaborated with production teams to address quality issues and implement corrective actions.
Team Supervisor
Independent Opportunities
06.2015 - 02.2018
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained new team members on operational procedures and best practices.
- Implemented process improvements that enhanced productivity and reduced downtime.
- Coordinated scheduling and resource allocation to optimize team performance.
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Resolved conflicts within the team, fostering a collaborative work environment.
- Monitored team performance, providing feedback and support for continuous improvement.
Education
High School Diploma -
Christian Correspondence School
Townsend, GASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Conflict resolution
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Call management
- Product knowledge
- Team development
- Administrative support
- De-escalation techniques
Timeline
Customer Service Representative
Galls, LLC
05.2025 - Current
Customer Service Representative
Conduent
01.2024 - 02.2025
Quality Control Inspector
MS Companies
02.2018 - 12.2024
Team Supervisor
Independent Opportunities
06.2015 - 02.2018
High School Diploma -
Christian Correspondence School