Brittney Fisher

• Streamlined interdepartmental communication regarding scheduling needs, fostering a more efficient working environment.
• Assisted in reducing staff overtime costs by closely monitoring work hours and making necessary schedule adjustments.
• Consistently met or exceeded performance metrics related to appointment bookings, cancellations, and rescheduling rates.
• Maintained detailed records of employee schedules, leave requests, and time off approvals for accurate payroll processing.
• Improved customer satisfaction with timely appointment confirmations, reminders, and rescheduling as needed.
• Collaborated with team members to ensure seamless communication regarding schedule changes, updates, and special requests.
• Adapted quickly to unexpected changes in staffing or workload levels, ensuring minimal disruption to daily operations.
• Developed strong working relationships with management and executive team through effective scheduling and communication skills.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Increased customer service success rates by quickly resolving issues.

• Streamlined appointment scheduling process, resulting in reduced wait times and increased patient satisfaction.
• Collaborated with interdisciplinary teams to create personalized care plans, improving overall patient experience.
• Supported hospital administration in their efforts to achieve and maintain accreditation by ensuring compliance with all relevant regulations and guidelines related to patient relations.
• Handled escalated patient complaints professionally, working towards mutually beneficial resolutions while maintaining hospital reputation.
• Provided compassionate support during difficult situations, offering comfort to patients facing challenging circumstances.
• Verified patient insurance eligibility and entered patient information into system.
• Provided excellent customer service to patients and medical staff.
• Greeted and assisted patients with check-in procedures.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.

• I specialized in assisting customers with their claims whom have been involved in accidents and were awaiting their payments.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Developed feedback system for customers to share their service experience, leading to actionable improvements.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Set positive tone for entire dining experience as first point of contact for incoming guests.

• Maintained detailed records of all interactions with customers, ensuring accurate tracking of preferences and needs for future reference.
• Built strong relationships with clients by providing exceptional service and maintaining consistent communication.
• Served as a liaison between customers and service department, ensuring smooth communication and prompt resolution of any concerns or issues that arose post-purchase.
• Advised customers on vehicle features and financing options, guiding them towards informed purchasing decisions.
• Increased customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Assisted in renewing memberships, taking payments and answering questions that customers may have pertaining to their account.
• Assisted motorists with various vehicle issues such as flat tires, dead batteries, and lockouts, helping them get back on the road quickly.
• Streamlined communication between drivers, dispatchers, and service providers for improved efficiency.
• Reduced wait times for stranded motorists by swiftly dispatching tow trucks and other support vehicles.
• Demonstrated empathy towards distressed callers, providing reassurance and clear instructions for resolving their issue.
• Utilized GPS technology to accurately locate stranded motorists for faster response times.
• Scheduled deliveries and pickups according to customer needs.
• Monitored and tracked dispatch communication systems.

Developed expertise in sales and progressed from tier 1 to tier 5 at Allconnect, utilizing advanced sales techniques. Received multiple awards in recognition of these achievements.

• Generated additional sales opportunities with upselling and cross-selling techniques.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
• Increased market penetration with introduction of innovative sales tactics.
• Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Trained new employees on customer service, money handling and organizing strategies.

• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
• Improved operational workflows, enabling team to handle increased workloads without compromising quality.
• Led by example, demonstrating commitment and professionalism that inspired team members to excel.
• Motivated team members to surpass their targets, recognizing and rewarding their achievements.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Met customer call guidelines for service levels, handle time and productivity.
• Identified and resolved discrepancies and errors in customer accounts.