Brittny McGinnis
Louisville,KY
Summary
Results-driven Practice Administrator with extensive experience in managing medical practice operations, optimizing workflows, and delivering exceptional patient care. Adept at overseeing administrative, financial, and operational functions to ensure efficiency and compliance. Demonstrated ability to lead teams, implement strategic initiatives, and improve practice performance. Committed to enhancing patient satisfaction and driving revenue growth while maintaining high standards of professionalism and operational excellence.
Overview
6
6
years of professional experience
Work History
Office Administrator
CaloAesthetics Plastic Surgery Center
05.2024 - Current
- Contributed to a positive work environment by fostering strong working relationships among colleagues and vendors
- Answered multi-line phone system, routed calls, delivering messages to staff and greeting visitors
- Supervised schedule daily to maintain steady flow for both patients and staff
- Daily communication with the management team to ensure patient satisfaction and OR flow
- Delivered exceptional customer service to enhance client satisfaction and loyalty
Practice Administrator
Mays Dermatology & Cosmetic Center
11.2018 - 05.2024
- Oversaw daily administrative, financial, and operational activities to ensure efficient practice management
- Streamlined office processes by implementing efficient organizational systems and digital tools
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for doctors and staff members
- Updated reports, managed accounts, and generated reports to track sales/growth for company database
- Assisted in recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic
- Directly responsible for all employee relations and HR issues
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities
- Directly responsible for billing, insurance processing, collections, regulatory compliance, quality standards, and all financial operations
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Maintained relationships with providers/referring specialists while actively recruiting patients
- Directly responsible for inventory assessments, ordering office supplies and necessary items proactively to prevent stock shortages
- Independently managed cosmetic sales, marketing strategies, and event execution
Skills
- Practice Management
- Scheduling and Workflow Optimization
- Policy Development and Implementation
- Vendor and Contract Management
- Billing and Coding
- Budgeting and Financial Planning
- Cost Containment Strategies
- Data Analysis and Reporting
- Staff Recruitment and Training
- Scheduling and Payroll
- Team Building and Collaboration
- Client Relationship Management
- Communication and Interpersonal Skills
- Practice Management Software
- Microsoft Office Suite
Timeline
Office Administrator
CaloAesthetics Plastic Surgery Center
05.2024 - Current
Practice Administrator
Mays Dermatology & Cosmetic Center
11.2018 - 05.2024
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