Brock Biederman
Alberts Window Cleaning and Exterior Finishing LLC
Covington
5
years of professional experience
Dedicated service technician with extensive experience in diagnostics, repairs, and maintenance across diverse systems and equipment. Known for fostering strong collaboration within teams to consistently achieve and exceed performance targets. Exhibits exceptional adaptability and reliability in fast-paced work environments, ensuring seamless operations. Proficient in troubleshooting, delivering outstanding customer service, and employing effective technical problem-solving strategies.
Work History
Service Technician
2 Years- Inspected windows, frames, and screens for damage before completing cleaning and service tasks.
- Communicated with customers to confirm service needs, access points, and completion details.
- Coordinated daily routes and prioritized service calls to support efficient completion of scheduled work.
- Trained new technicians on cleaning procedures, safety practices, and customer service expectations.
Logistics Account Executive
7 Months- Managed freight accounts, coordinating shipment details and maintaining consistent communication with shippers and carriers.
- Negotiated carrier rates and secured capacity for time-sensitive loads across multiple transportation modes.
- Built client relationships by resolving shipment exceptions and providing timely status updates.
- Tracked freight movements through CRM and transportation systems to ensure accurate delivery visibility.
Barback
10 Months- Maintained clean, organized bar stations by washing glassware, sanitizing surfaces, and removing waste.
- Restocked barware, liquor, mixers, ice, and garnishes to support uninterrupted beverage service.
- Monitored inventory levels and replenished product to prevent service delays and stockouts.
- Resolved back-of-bar supply issues by prioritizing urgent requests and balancing multiple service areas.
- Ensured compliance with beverage handling, cleanliness, and safety standards across fast-paced events.
Stadium Operations Intern
3 Months- Coordinated stadium setup and teardown for games, concerts, and special events.
- Monitored guest areas for safety, cleanliness, and prompt issue resolution.
- Supported ticketing, gate operations, and crowd flow during event arrivals.
- Inspected facilities and reported maintenance needs to preserve operational readiness.
- Assisted concessions and merchandise teams with inventory restocking and floor support.
Sales Associate
3 Months- Assisted customers with product selection, project needs, and aisle navigation.
- Advised shoppers on merchandise features, pricing, and installation options.
- Processed sales transactions accurately using point-of-sale systems.
- Restocked shelves and maintained organized, well-presented merchandise displays.
- Loaded customer orders and handled curbside pickup and delivery preparation.
Handyman
8 Months- Completed neat and professional-looking painting work inside and outside customers' buildings.
- Pressure washed building exteriors including siding, decks, patios for clean appearance.
- Kept facilities clean with regular sweeping, trash removal and sanitizing.
- Maintained clean, organized job sites while protecting finished surfaces and surrounding areas.
Education
Bachelor of Science (B.S.) - Sports Management
- Dean's List spring 2021, fall 2022, and fall 2023
- Mens soccer team 2020-2023
- [3.7] GPA
- WC Achievement Scholarship Recipient each semester
Skills
Negotiation
Time Management
Customer Relationship Management
Lead Generation
Sales Support
Problem-Solving
Attention to detail
Preventive Maintenance
Timeline
Service Technician
Alberts Window Cleaning and Exterior Finishing LLC
11.2024 - CurrentRead More
Logistics Account Executive
TQL
01.2024 - 08.2024Read More
Stadium Operations Intern
Florence Y'alls
05.2023 - 08.2023Read More
Barback
World Equestrian Center
02.2023 - 12.2023Read More
Sales Associate
Lowes
05.2022 - 08.2022Read More
Handyman
Geiser & Company Painting & Remodeling
05.2021 - 01.2022Read More
Wilmington College
Bachelor of Science (B.S.) from Sports Management
Read More