Brooke Suetholz
Wright
Summary
Proactive and customer-focused, I excelled at LaRosa's by enhancing dining experiences through exceptional service and allergy-aware menu recommendations. Leveraging skills in POS operations and team collaboration, I significantly contributed to maintaining high hygiene standards and customer satisfaction. My adeptness in multitasking and relationship management consistently resulted in positive feedback and repeat patronage.
Overview
4
4
years of professional experience
Work History
Server/Waitress
LaRosa's
08.2022 - 10.2024
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Proved successful working within tight deadlines and a fast-paced environment.
Lifeguard
Taylor Mill Swim Club
03.2021 - 09.2022
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Upheld hygiene standards in pool and surrounding area.
- Provided friendly customer service to guests and addressed concerns.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
- Scanned main areas to monitor for any safety risks.
- Gave private lessons to special needs students and taught floating techniques and treading water.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
- Reminded students to practice swimming strokes to develop their skills and improve technique.
Education
High School Diploma -
Holy Cross District High School
Latonia, KY05-2023
Skills
- Team member support
- Food inspection
- Table resetting
- Order delivery practices
- Daily specials memorization
- Cash handling
- Food spoilage prevention
- Hostess support
- Food delivery
- Price memorization
- Bill computation
- Take-out service
- Front-of-house display creation
- Dining crew workflow optimization
- Team collaboration
- Guest engagement
- Guest seating
- Guest relations management
- Service prioritization
- Customer feedback management
- Dish preparation
- Relationship management
- Food and beverage pairings
- Beverage preparation
- Multitasking and organization
- Food station setup
- Menu presentation
- Allergy awareness
- Sales techniques
- Table setting arrangements
- Supply restocking
- Menu memorization
- Safe food handling
- Menu item recommendation
- Customer service
- Table bussing
- Task prioritization
- Suggestive selling
- Exceptional customer service
- Food sales and promotion
- Point of sale (POS) system operations
- Order accuracy
- Calm demeanor
- Quality control
- Order management
- Wine service
- Table setting knowledge
- High volume dining
- Hospitality service expertise
- Professional appearance
- Table setting
- Food safety practices
- Buffet setup and takedown
- Performance improvement
- Server training
- Food running
- Check payment processing
- Dining area maintenance
- Upselling techniques
- Dining customer service
Timeline
Server/Waitress
LaRosa's
08.2022 - 10.2024
Lifeguard
Taylor Mill Swim Club
03.2021 - 09.2022
High School Diploma -
Holy Cross District High School
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