Brooklyn Glass
Burlington
Summary
Motivated and dependable professional with a strong background in customer service, team leadership, and business management. Skilled in financial administration, client relationship management, and process optimization. Known for exceptional attention to detail, ethical conduct, and a commitment to continuous improvement. Seeking opportunities to contribute expertise and grow within a dynamic team environment.
Overview
8
8
years of professional experience
Work History
Client Service Associate
Bottom Line Services
Ft. Mitchell
01.2024 - Current
- Provide exceptional client support, ensuring timely and accurate resolution of service inquiries.
- Management of client accounts, assisting with billing inquiries, account updates, and ensuring accurate data management.
- Bill clients for services rendered, ensuring all invoicing is accurate and processed in a timely manner.
- Track and manage collections for outstanding balances.
- Assisted financial advisors with client account management and transaction processing.
- Maintained accurate records of client interactions and service requests in CRM systems.
Lead Store Associate
Aldi
Florence
05.2023 - 01.2024
- Lead a team of store associates, ensuring smooth daily operations, and customer satisfaction.
- Trained new employees on store policies and customer service techniques.
- Managed inventory levels and organized stockroom for efficient access.
- Monitored cash register operations and ensured accurate transactions at checkout.
- Collaborated with team members to enhance store layout and product displays.
Store Associate
Aldi
Florence
03.2020 - 01.2024
- Delivered exceptional customer service, enhancing the shopping experience and fostering repeat business.
- Assisted with inventory management, ensuring products were readily available and organized.
- Worked effectively with the team and security to manage customer issues, and mitigate conflicts.
- Supported store operations, consistently meeting departmental goals, and deadlines.
Assistant Manager/Customer Service Associate
R.T. Outfitters
Dry Ridge
09.2017 - 12.2021
- Managed a team of 10 associates, improving efficiency and team performance.
- Implemented inventory management practices that enhanced product availability.
- Resolved customer complaints effectively, improving customer satisfaction and retention.
- Worked with the accounting team to track payments, resolve discrepancies, and maintain accurate financial records.
- Assessed inventory and prepared product orders.
Education
Bachelor of Science - Business Administration
Northern Kentucky University
Highland Heights05.2023
Associate of Arts -
Gateway Community & Technical College
Online05.2021
High School Diploma -
Grant County High School
Dry Ridge05.2019
Skills
- Client account management
- Billing and invoicing
- CRM software
- Data entry accuracy
- Collections management
- Customer relationship management
- Inventory management
- Employee training
- Effective communication
- Client onboarding process
Timeline
Client Service Associate
Bottom Line Services
01.2024 - Current
Lead Store Associate
Aldi
05.2023 - 01.2024
Store Associate
Aldi
03.2020 - 01.2024
Assistant Manager/Customer Service Associate
R.T. Outfitters
09.2017 - 12.2021
Bachelor of Science - Business Administration
Northern Kentucky University
Associate of Arts -
Gateway Community & Technical College
High School Diploma -
Grant County High School