Brooklyn Richmond
Mount Sterling
Summary
Dynamic and self-motivated professional with a proven track record at Ridgeway Nursing Home and Rehabilitation. Excels in active listening and task prioritization, enhancing team efficiency. Committed to continual improvement and adept at adapting to new technologies, ensuring high-quality service and customer satisfaction in fast-paced environments.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
SRNA
Ridgeway Nursing Home and Rehabilitation
12.2022 - Current
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Callworker
Continuum Global Solutions
01.2021 - 12.2022
- Responded to customer requests for products, services, and company information.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Science - Nursing
Maysville Community Technical College
Mount Sterling, KY05-2026
Skills
- Active listening
- Task prioritization
- Organizational skills
Timeline
SRNA
Ridgeway Nursing Home and Rehabilitation
12.2022 - Current
Callworker
Continuum Global Solutions
01.2021 - 12.2022
Associate of Science - Nursing
Maysville Community Technical College
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