Bryce Springer
Murray
Summary
Flexible Server Shift Leader equally comfortable going hands-on in busy dining rooms or managing dozens of wait staff personnel and associated logistics. Thrives in high-volume environments. Passionate about providing positive experiences for customers and employees alike.
Overview
9
9
years of professional experience
Work History
Shift Lead
SSC
Murray, KY
11.2021 - 04.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Thoroughly cleaned and maintained several buildings on Murray State University campus.
Server Shift Leader
BoomBozz Craft Pizza And Taphouse
Louisville, KY
01.2015 - 03.2020
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Water Tower Treatment Facility Inspector
Mike Topp
Louisville, KY
01.2014 - 01.2015
- Performed routine maintenance and repairs on water-treatment plant equipment to reduce downtime.
- Adhered to EPA and OSHA regulations.
- Monitored water production and tested water samples to evaluate quality and safety.
- Monitored water quality and adjusted chemical dosages to meet regulatory standards.
- Collected water samples to test alkalinity, hardness, and residual levels.
Education
Associate of Arts - General Studies
St. Petersburg College
Clearwater, FL05.2009
Skills
- Meal Preparation
- Credit Card Transaction Processing
- Daily Specials Promotion
- Safe Handling Standards
- Conflict and Complaint Resolution
- Personnel Training
- Customer Loyalty
- Cool Under Pressure
- Adaptable and Flexible
- Inventory Records
Timeline
Shift Lead
SSC
11.2021 - 04.2023
Server Shift Leader
BoomBozz Craft Pizza And Taphouse
01.2015 - 03.2020
Water Tower Treatment Facility Inspector
Mike Topp
01.2014 - 01.2015
Associate of Arts - General Studies
St. Petersburg College