Bryce Springer
Murray
Summary
Flexible Server Shift Leader equally comfortable going hands-on in busy dining rooms or managing dozens of wait staff personnel and associated logistics. Thrives in high-volume environments. Passionate about providing positive experiences for customers and employees alike.
Overview
9
9
years of professional experience
Work History
Shift Lead
SSC
11.2021 - 04.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Thoroughly cleaned and maintained several buildings on Murray State University campus.
Server Shift Leader
BoomBozz Craft Pizza And Taphouse
01.2015 - 03.2020
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Water Tower Treatment Facility Inspector
Mike Topp
01.2014 - 01.2015
- Performed routine maintenance and repairs on water-treatment plant equipment to reduce downtime.
- Adhered to EPA and OSHA regulations.
- Monitored water production and tested water samples to evaluate quality and safety.
- Monitored water quality and adjusted chemical dosages to meet regulatory standards.
- Collected water samples to test alkalinity, hardness, and residual levels.
Education
Associate of Arts - General Studies
St. Petersburg College
Clearwater, FL05.2009
Skills
- Meal Preparation
- Credit Card Transaction Processing
- Daily Specials Promotion
- Safe Handling Standards
- Conflict and Complaint Resolution
- Personnel Training
- Customer Loyalty
- Cool Under Pressure
- Adaptable and Flexible
- Inventory Records
Timeline
Shift Lead
SSC
11.2021 - 04.2023
Server Shift Leader
BoomBozz Craft Pizza And Taphouse
01.2015 - 03.2020
Water Tower Treatment Facility Inspector
Mike Topp
01.2014 - 01.2015
Associate of Arts - General Studies
St. Petersburg College
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