Bryce Springer
Murray
Summary
Dedicated customer service expert with a strong focus on team development and customer relationships. Experienced in managing service operations, training staff, and resolving customer issues effectively. Passionate about creating positive experiences while driving operational excellence.
Overview
13
13
years of professional experience
Work History
Supervisor
SSC
Murray
11.2021 - Current
- Conducted performance evaluations to deliver constructive feedback and tailored development plans.
- Trained new employees and delegated tasks to ensure smooth daily operations.
- Maintained clean, organized production areas, minimizing hazards and preventing work delays.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Thoroughly cleaned and maintained several buildings on Murray State University campus.
Server Shift Leader
BoomBozz Craft Pizza And Taphouse
01.2015 - 03.2020
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Water Tower Treatment Facility Inspector
Mike Topp
01.2014 - 01.2015
- Performed routine maintenance and repairs on water-treatment plant equipment to reduce downtime.
- Adhered to EPA and OSHA regulations.
- Monitored water production and tested water samples to evaluate quality and safety.
- Monitored water quality and adjusted chemical dosages to meet regulatory standards.
- Collected water samples to test alkalinity, hardness, and residual levels.
Education
Associate of Arts - General Studies
St. Petersburg College
St. Petersburg05-2009
Skills
- Training and development
- Performance evaluation
- Material inventory management
- Hazard identification
- Customer relationship management
- Team leadership
- Effective communication
Timeline
Supervisor
SSC
11.2021 - Current
Server Shift Leader
BoomBozz Craft Pizza And Taphouse
01.2015 - 03.2020
Water Tower Treatment Facility Inspector
Mike Topp
01.2014 - 01.2015
Associate of Arts - General Studies
St. Petersburg College