Brynn Coburn
Louisville
Summary
Experienced individual with a proven track record at Global Payments, excelling in software configuration and customer support. Adept at diagnosing technical issues and enhancing user experiences through effective problem-solving and teamwork. Recognized for developing training programs and maintaining professionalism in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Implementation Support Specialist
Global Payments
01.2022 - Current
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems.
- Responded to customer inquiries and provided technical assistance over phone.
- Developed and maintained courteous and effective working relationships.
- Diagnosed and troubleshot hardware, software and network issues.
- Created a couple websites as a wiki.
Technical Support Representative
Global Payments
06.2020 - 01.2022
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
Associate Technical Support Representative
Global Payments
05.2018 - 06.2020
- Offered assistance in implementing and developing training programs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Ohio County High School
Hartford, KYSkills
- Software configuration
- Customer support
- User acceptance testing
- Software implementation
- Project documentation
- Technical issues analysis
- Problem-solving
- Professionalism
- Incident management
- Excellent communication
- Teamwork
- Skilled in G-Suite tools
- Multitasking
Timeline
Implementation Support Specialist
Global Payments
01.2022 - Current
Technical Support Representative
Global Payments
06.2020 - 01.2022
Associate Technical Support Representative
Global Payments
05.2018 - 06.2020
Ohio County High School
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