Cailey Brown
Somerset
Summary
Dynamic and results-driven professional with extensive experience at Upperline Health, excelling in patient relations and appointment scheduling. Proven ability to handle inquiries and resolve issues efficiently, demonstrating strong organizational skills and a commitment to maintaining HIPAA compliance. Adept at fostering positive interactions and optimizing operational workflows to enhance patient satisfaction.
Overview
10
10
years of professional experience
Work History
Medical Assistant/Receptionist
Upperline Health
Somerset
05.2023 - Current
- Answered incoming calls, scheduled appointments, and provided general information to callers.
- Straightened up waiting room to maintain neat and organized space.
- Took messages from patients and promptly relayed to appropriate staff.
- Provided assistance to clinicians during exams when needed.
- Prepared correspondence including letters and emails regarding billing inquiries and other matters concerning the practice.
- Informed patients of financial responsibilities prior to rendering services.
- Protected patients by observing strict HIPAA guidelines.
- Processed patient payments and scanned identification and insurance cards.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized charts, documents and supplies to maintain team productivity.
- Explained treatment procedures and physicians' instructions.
- Prepared treatment rooms for patient examinations.
Dance Instructor
Pep & Pizzazz
Somerset
03.2022 - Current
- Created choreography routines for soloists and groups based on specific themes or stories.
- Developed and implemented dance classes for students of all ages, levels and abilities.
- Taught a variety of techniques including stretching, leaps, turns and jumps.
- Kept classrooms tidy and clean for group and one-on-one instruction.
- Monitored student progress over time to ensure they are meeting their goals.
- Planned special events such as recitals or competitions to showcase student work.
- Collaborated with music directors to select and arrange music that complements dance routines and enhances performances.
Front Desk Receptionist
Precision Brace And Prosthetics
Somerset
02.2023 - 05.2023
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Investigated and analyzed client complaints to identify and resolve issues.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Attractions Cast Member
Walt Disney World Resort
Lake Buena Vista
01.2022 - 02.2023
- Performed daily safety checks on attractions before opening them to the public.
- Maintained cleanliness of attraction areas including queue lines and seating areas.
- Closed down rides with faulty equipment and notified supervisor.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Delivered crucial safety information to patrons and checked machinery before starting rides.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Monitored ride operations from control booth or other designated area as required per attraction guidelines.
Food and Beverage Attendant
Walt Disney World Resort
Lake Buena Vista
03.2021 - 01.2022
- Filled and served various beverages for customers.
- Participated in regular staff meetings to discuss operational improvements and customer service strategies.
- Maintained a positive attitude towards coworkers and customers at all times.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Operated kitchen equipment safely, including coffee machines and dishwashers.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Managed inventory and restocked food and beverage supplies as needed.
- Maintained cleanliness and organization of the dining area, counters, and kitchen space.
- Performed opening and closing duties, including cleaning and preparing the venue for the next day.
Diabetic Shoe Coordinator
Cumberland Foot And Ankle Center
Somerset
01.2020 - 05.2021
- Researched issues to obtain appropriate answers to customer inquiries.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolutions, and active listening.
- Corresponded with doctors' offices to get proper paperwork for patient shoes.
- Scheduled appointments for shoe fittings.
- Sized and fitted patients for shoes.
Dance Instructor
Pep & Pizzazz
Somerset
06.2016 - 03.2020
- Created choreography routines for soloists and groups based on specific themes or stories.
- Developed and implemented dance classes for students of all ages, levels and abilities.
- Taught a variety of techniques including stretching, leaps, turns and jumps.
- Monitored student progress over time to ensure they are meeting their goals.
Clerical Assistant
Cumberland Foot And Ankle Center
Somerset
10.2015 - 05.2017
- Completed clerical tasks such as filing, copying, and distributing mail.
- Input information into patient charts.
Education
High School Diploma -
Southwestern High School
Somerset, KY05-2017
Skills
- Filing
- Reminder Calls
- Call answering and routing
- Visitor and consumer relations
- Researching skills
- Packaging and mail receiving
- Time management
- Issue Handling
- Greeting and seating clients
Timeline
Medical Assistant/Receptionist
Upperline Health
05.2023 - Current
Front Desk Receptionist
Precision Brace And Prosthetics
02.2023 - 05.2023
Dance Instructor
Pep & Pizzazz
03.2022 - Current
Attractions Cast Member
Walt Disney World Resort
01.2022 - 02.2023
Food and Beverage Attendant
Walt Disney World Resort
03.2021 - 01.2022
Diabetic Shoe Coordinator
Cumberland Foot And Ankle Center
01.2020 - 05.2021
Dance Instructor
Pep & Pizzazz
06.2016 - 03.2020
Clerical Assistant
Cumberland Foot And Ankle Center
10.2015 - 05.2017
High School Diploma -
Southwestern High School
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