Cainan Towns
Henderson
Summary
Field Technician pursuing a career with Charter. True team player experienced in equipment service and working under extreme pressure. Brings diagnostic and mechanical skills and reputation for hard work. Trainable and eager to learn.
Overview
4
4
years of professional experience
Work History
Field Technician V
Charter Communications Inc
03.2020 - Current
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
- Performed annual service visits and completed preventive maintenance on systems.
- Kept detailed records of field measurements and data.
- Managed quality control initiatives to eliminate downtime and increase revenue.
- Meet company and TQA standards and escalate service issues to supervision.
- Meet compliance and metric goals accordingly.
- Take care of customer's needs and concerns when it comes to questions regarding services and products.
- Acquired certificates from Industry vendors such as NCTI and SCTE
- Have taken courses to advance up to FTVI
- Experience installing and troubleshooting FTTH (RDOF)
- Experience with being on call (SMB)
- Experience with reading maps/blueprints
- Experience with using light meter to troubleshoot fiber issues
- Proficient working with hand tools
- Experience with using Signal Level Meter to measure and troubleshoot RF signal
Package Handler
FedEx:Ground
12.2019 - 02.2020
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Loaded package containers onto forklifts and transported into packaging areas.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Documented warehouse stock each day and reported inventory totals to supervisor.
General Associate
TJX Companies
09.2019 - 12.2019
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
Education
Certificate - Telecommunications
NCTI
01.2022
Certificate - Telecommunications
SCTE
07.2021
High School Diploma -
Union County High School
Morganfield, KY05.2019
Skills
- Hardware installation
- Technical Analysis
- Diagnostics and troubleshooting
- Safety and compliance
- Decision Making
- Self-Motivated
- Customer Relations
- Computer Skills
- Building Relationships
- Overcoming Obstacles
- Goal Driven
- Leadership Skills
Timeline
Field Technician V
Charter Communications Inc
03.2020 - Current
Package Handler
FedEx:Ground
12.2019 - 02.2020
General Associate
TJX Companies
09.2019 - 12.2019
Certificate - Telecommunications
NCTI
Certificate - Telecommunications
SCTE
High School Diploma -
Union County High School
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