Caitlin Semian
Owensboro
Overview
15
15
years of professional experience
Work History
Credit Assistant
Valor Oil
Owensboro
07.2023 - Current
- Processed credit applications for timely approvals and customer service.
- Assisted customers with inquiries regarding credit account management.
- Collaborated with other departments to streamline credit processing workflows.
- Processed incoming payments to update customer accounts accurately and promptly.
- Responded promptly to inquiries from customers regarding their accounts.
- Assisted in the collection of delinquent accounts by following up on past due balances via telephone or mail correspondence.
Key Holder
TSD, SUN TAN CITY
Owensboro
07.2022 - 10.2023
Mortgage Associate
US Bank, NA. Home Mortgage
Owensboro
02.2021 - 05.2022
- In this position I order verifications of employment for our customers who are applying for a mortgage.
- It is a fast pace job that requires computer skills and good organizational skills.
Health Insurance Sales Agent
Aflac
Owensboro
08.2020 - 01.2021
- Educated clients on health insurance options and benefits.
- Assisted in completing insurance applications and enrollment forms.
- Conducted follow-up calls to ensure client satisfaction and understanding.
- Explained policy terms, coverage details, and claim processes clearly.
- Developed client relationships through effective communication and support.
Call Center Representative
US Bank Home Mortgage
Owensboro
01.2013 - 01.2018
- -Job Description: My first position at US Bank was a collector for the default counseling department. I handled Incoming and outgoing calls that mainly focused on delinquent mortgages.
- In this role as a call center representative I had to be fluent in every aspect of mortgages.
- One of the mail goals in this job was to serve the customer the best way possible. That meant going above and beyond to meet the customers' needs.
- I was quickly promoted from call center representative to "Subject Matter Expert".
- In this role I was responsible for all aspects of training. This included making training material and teaching it in a classroom setting.
- At first, I was only responsible for training in my department then the job quickly grew to training for other departments.
- I traveled out of town to other sites to conduct training and was tasked with helping other departments train.
- In this job I had many responsibilities and always had to act in a professional manner as I was a leader to our new hires and other members of the bank.
- This job also taught me exceptional customer service skills along with broad knowledge of computers.
Server
Maloney's
Owensboro
01.2011 - 01.2014
Education
High School Diploma -
Daviess County High School
Owensboro, KY01.2011
Skills
- Credit processing
- Account management
- Payment processing
- Delinquent collections
- Customer relationship management
Timeline
Credit Assistant
Valor Oil
07.2023 - Current
Key Holder
TSD, SUN TAN CITY
07.2022 - 10.2023
Mortgage Associate
US Bank, NA. Home Mortgage
02.2021 - 05.2022
Health Insurance Sales Agent
Aflac
08.2020 - 01.2021
Call Center Representative
US Bank Home Mortgage
01.2013 - 01.2018
Server
Maloney's
01.2011 - 01.2014
High School Diploma -
Daviess County High School