Caitlyn Singharat
Louisville
Summary
Operations and customer support professional experienced in healthcare, retail management, administration, and technical support. Manages complex workflows, leads teams, optimizes processes, and enhances customer experiences in fast-paced environments. Expertise in operations management, scheduling coordination, insurance and claims processing, HR support, KPI tracking, and multi-system navigation.
Overview
7
7
years of professional experience
Work History
Verification Specialist
Dental Support Specialties
Remote
03.2025 - Current
- Reviewed patient records to confirm insurance eligibility and benefits, ensuring accurate processing of claims.
- Processed claims submissions for dental services with accuracy and efficiency.
- Communicated with insurance providers to resolve discrepancies in claims promptly.
- Maintained detailed documentation of verification processes, supporting compliance and efficient audits.
- Utilized electronic health record systems to enhance verification task efficiency.
- Collaborated with dental staff to swiftly gather necessary patient information.
- Conducted regular audits of verifications to ensure regulatory compliance.
- Established relationships with insurance representatives, facilitating timely resolution of claims discrepancies.
Business Associate / OR Coordinator
Mortenson Dental Partners
Louisville
06.2023 - 03.2025
- Coordinated scheduling for 3 doctors, 4 hygienists, surgeons, and anesthesiologists, ensuring timely consultations and treatments.
- Facilitated patient intake, insurance verification, pre-authorizations, claims processing, and payment collection, enhancing patient experience and care continuity.
- Resolved insurance claim discrepancies while maintaining accurate EHR documentation, supporting overall administrative efficiency.
- Optimized office workflow and enhanced patient experience through collaboration and superior customer service.
- Supported business operations via inventory coordination, vendor communication, staff training, marketing assistance, and IT troubleshooting.
Store Market Manager
Luxottica
Louisville
01.2022 - 06.2023
- Managed daily retail operations, including employee scheduling, inventory control, and loss prevention.
- Hired, trained, and mentored staff on sales techniques and company procedures to improve sales performance and customer satisfaction.
- Developed merchandising strategies and marketing campaigns that increased brand visibility and engaged customers effectively.
- Analyzed sales forecasts and inventory trends to optimize product availability and maximize profitability.
- Maintained relationships with healthcare providers and addressed customer concerns to ensure alignment with company standards.
Assistant Manager
Visionworks
Clarksville
12.2018 - 01.2022
- Managed daily business operations, ensuring smooth opening/closing procedures, accurate P&L oversight, and timely sales reporting.
- Contributed to consistent annual revenue growth by supporting sales strategy and customer experience initiatives.
- Trained and developed staff to enhance compliance and operational efficiency, while maintaining accurate documentation.
- Assisted HR operations by coordinating recruiting, onboarding, payroll, and benefits administration for seamless employee integration.
- Maintained employee records and supported compliance audits using HRIS and internal management systems.
Education
Opticians Certification - Opticianry
Jefferson Community And Technical College
Louisville, KYSkills
- Claims processing
- Electronic Health Record (EHR) Systems
- Client relationship management
- Administrative coordination
- Workflow optimization
- Operations management
- Technical support
- Remote Technical Support & Troubleshooting
- CRM, Ticketing Systems & Administrative Support
- Team leadership
Accomplishments
- Top Performer Award, Q4 2023 — Awarded “Store of the Month” for outstanding sales performance and operational excellence, Oct 2022 & Jan 2023 — Luxottica
- Assistant Manager of the Year, 2020 — Recognized for leadership, operational performance, team development, and customer service excellence at Visionworks
Affiliations
- HR Co-Op Program, Luxottica — Selected for competitive Human Resources co-op program focused on leadership development, HR operations, and business management (2023)
- Chairman,DEI Council — Luxottica (2023)
Timeline
Verification Specialist
Dental Support Specialties
03.2025 - Current
Business Associate / OR Coordinator
Mortenson Dental Partners
06.2023 - 03.2025
Store Market Manager
Luxottica
01.2022 - 06.2023
Assistant Manager
Visionworks
12.2018 - 01.2022
Opticians Certification - Opticianry
Jefferson Community And Technical College