Caleb Stafford
Florence
Summary
Dynamic Operations Supervisor at DHL Express with a proven track record in process optimization and operational efficiency. Recognized for enhancing service quality and achieving safety excellence. Skilled in timekeeping and scheduling, while fostering team engagement through excellent interpersonal abilities. Committed to delivering results in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Operations Supervisor
DHL Express
10.2014 - 12.2025
- Oversaw daily operations to ensure timely and efficient processing of shipments.
- Responsible for as many as 70 direct reports, including administrative and timekeeping duties, and as many as 130 frontline employees, coordinators, and leads.
- Experience across multiple departments throughout sort operations.
- Multiple accolades, including two separate 'Employee of the Month' awards, and a 'Leader in Safety Excellence Award.'
- Implemented process improvements that enhanced operational efficiency and reduced delays.
- Trained and mentored team members on best practices for logistics management.
- Monitored key performance indicators to maintain high service quality standards.
Server/Bartender
LaRosa's Pizzeria
02.2013 - 11.2014
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge and food recommendations to enhance guest experiences.
- Maintained cleanliness and organization of dining area to ensure safe environment.
- Collaborated with kitchen staff to expedite orders and improve service efficiency.
- Trained new servers on operational procedures and customer interaction standards.
Server
Frisch's Big Boy
10.2009 - 02.2013
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Trained new staff on menu items and service protocols to enhance team performance.
- Streamlined order processing, improving efficiency during peak hours.
- Managed multiple tables simultaneously while maintaining attention to detail and accuracy.
Education
High School Diploma -
Hillsboro High School
Hillsboro, OH05-2010
Skills
- Operational efficiency in fast-paced, high demand environment
- Extensive experience with process optimization
- Excellent interpersonal skills, including conflict resolution and keeping employees and colleagues engaged
- Safety-first mindset
- Timekeeping, scheduling, and administrative experience
- Can-do attitude
Timeline
Operations Supervisor
DHL Express
10.2014 - 12.2025
Server/Bartender
LaRosa's Pizzeria
02.2013 - 11.2014
Server
Frisch's Big Boy
10.2009 - 02.2013
High School Diploma -
Hillsboro High School