Calvin Gouge
London
Summary
Versatile Regional Manager experienced in a wide range of business needs, including strategic planning, promotional activities, and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.
Overview
32
32
years of professional experience
Work History
General Manager
Bass Pro Shops (DBA) Tracker Marine Boating Center
07.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Federal Trainer
Maximus Federal
06.2020 - Current
- Federal Trainer for all new customer service representatives
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Facilitated team-building exercises to foster collaboration between department members.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
District Manager, Regional Manager
Rent A Center
06.1993 - 01.2020
- Drove revenue for up to 10 locations generating 8 million in annual revenue.
- Met deadlines by proactively managing individual and team tasks and implementing result driven processes.
- Assessed each market’s team performances and analyzing data trends to determine best methods to improve results.
- Improving branding initiatives by implementing affective marketing
- Review MKI and WKI reports outlining financial data to assist strategic plans
- Reduce turnover by 75% by enhancing training and engagement
- Manage personal issues and corrective actions
- Manage P&L’s to decrease discrepancies and retain timely and under-budget project completions
- Leveraged profit opportunities by recruiting top talent
- Modeled best practices and company core values
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
Education
High school diploma - Advanced Studies, Business And Administration
Coeburn High
Coeburn, VA05-1991
Skills
- Marketing analyst
- Staff recruiting
- Operational oversite
- Budgeting
- Business planning
- Coworker management
- Territory management
- Financial management
Timeline
General Manager
Bass Pro Shops (DBA) Tracker Marine Boating Center
07.2021 - Current
Federal Trainer
Maximus Federal
06.2020 - Current
District Manager, Regional Manager
Rent A Center
06.1993 - 01.2020
High school diploma - Advanced Studies, Business And Administration
Coeburn High
Communication
Presented power point presentations in company settings. Held conferences weekly. Conducted monthly meetings. Created succession planning presentations and presented to Divisional Vice President
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