Summary
Overview
Work History
Education
Skills
Timeline
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Calvin Lindner

Paducah,KY

Summary

Customer service professional with background in resolving customer issues and ensuring satisfaction in high-volume environments. Known for collaborative teamwork and consistently achieving positive outcomes. Excelling at communication and problem-solving. Adept at fostering teamwork and driving results in high-pressure environments. Skilled in conflict resolution, and adaptable to evolving challenges. Known for reliability and results-driven approach, ensuring customer satisfaction and team success.

Overview

5
5
years of professional experience

Work History

Customer Advocate Specialist

HCSC
01.2024 - Current
  • Resolved customer complaints by investigating issues and facilitating effective solutions.
  • Collaborated with cross-functional teams to enhance customer experience and streamline processes.
  • Supported training initiatives for new team members on customer service protocols and systems.

Customer Advocate

HCSC
04.2022 - 01.2024
  • Addressed customer inquiries and resolved issues efficiently, enhancing overall satisfaction.
  • Mentored junior staff on best practices for customer interaction and conflict resolution techniques.
  • Conducted thorough research to provide accurate information and resolve complex issues for customers.

Team Lead

Walmart
02.2021 - 02.2022
  • Oversaw daily operations, ensuring team adherence to safety protocols and quality standards.
  • Conducted regular performance evaluations, providing constructive feedback to optimize team performance.
  • Implemented training programs for new hires, accelerating onboarding and integration into the team.
  • Coached team members in techniques necessary to complete job tasks.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.

Education

No Degree - Social Sciences

John A Logan College
Carterville, IL

High School Diploma -

Johnston City High School
Johnston City, IL
06-2020

Skills

  • Call center experience
  • Complaint handling
  • Active learning
  • Teamwork and collaboration
  • Customer service
  • Attention to detail
  • Adaptability and flexibility
  • Verbal and written communication
  • Money handling
  • Problem resolution
  • Microsoft office
  • Administrative and office support

Timeline

Customer Advocate Specialist

HCSC
01.2024 - Current

Customer Advocate

HCSC
04.2022 - 01.2024

Team Lead

Walmart
02.2021 - 02.2022

No Degree - Social Sciences

John A Logan College

High School Diploma -

Johnston City High School

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Calvin Lindner