CAMARIAN ALDERSON-LARK
Summary
Driven professional with a strong background in administrative and customer service roles, notably at Kentucky Higher Education Assistant Authority. Excelled in client retention and Microsoft Office, enhancing operational efficiency and customer satisfaction. Proven track record in staff training and complaint resolution, contributing to a significant improvement in team development and client relations. Proficient in Microsoft Office, Word, Excel, Access one note and different equipment operations include IBM System Xerox and Verifone. Capable of rapid orientation and the ability to perform successfully under pressure with minimal supervision.
Overview
8
8
years of professional experience
Work History
Administrative Service Specialist I
Kentucky Higher Education Assistant Authority (KHE
11.2021 - Current
- Review and prepare records and reports for compliance with federal, state, and agency reporting requirements.
- Assist Supervisor with training new hires.
- Advise personnel by phone, in writing, or in person to resolve inconsistencies or inaccuracies in records and/or reports
- Executing tasks within time and budget constraints.
- Evaluated systems according to predetermined checklist and noted issues.
- Responded to customer requests for products, services, and company information.
- Perform a variety of duties related to the office administrative support of KHEAA/KHESLC Debt Recovery Administration.
Administrative Loan Specialist
Crowning Services Temp Agency
06.2021 - 10.2021
- Explained very technical financial information to applicants.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
Customer Care Representative
Crown Services Temp Agency
03.2020 - 06.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions regarding the student's FAFSA.
- Assisted call-in customers with questions regarding KEES money, Cap Grants, Pell Grants, Ktg Grants Work ready Scholarships, and Dual Credit.
- Logged call information and solutions provided into internal database.
- Responded to customer needs through competent customer service and prompt problem-solving.
Administrative Specialist (Temp)
Kentucky Transportation Cabinet
04.2018 - 08.2019
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Liaised between clients and vendors and maintained effective lines of communication.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Training merit employee and temp workers.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Assistant Manager
THE CHILDREN'S PLACE, FRANKFORT KENTUCKY
12.2016 - 04.2019
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed senior-level personnel working in marketing and sales capacities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
Greater Praise Christian Academy
Memphis, TN05.2016
Skills
- Client Retention Strategies
- Data Entry
- Customer Service
- Administrative Skills
- Consultative Sales
- Complaint resolution
- Microsoft Office
- Staff education and training
- Clerical Support
- Team Development
Timeline
Administrative Service Specialist I
Kentucky Higher Education Assistant Authority (KHE
11.2021 - Current
Administrative Loan Specialist
Crowning Services Temp Agency
06.2021 - 10.2021
Customer Care Representative
Crown Services Temp Agency
03.2020 - 06.2021
Administrative Specialist (Temp)
Kentucky Transportation Cabinet
04.2018 - 08.2019
Assistant Manager
THE CHILDREN'S PLACE, FRANKFORT KENTUCKY
12.2016 - 04.2019
High School Diploma -
Greater Praise Christian Academy
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