Candace Couch

Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.

Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.

Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.

Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.

Solved problems timely and effectively, ensuring customer satisfaction. Managed day-to-day department operations with effective workflow coordination. Assisted Regional Director with special projects. Supported daily operations by organizing office spaces for maximum functionality and ease of use. Monitored daily clinic logs for completion. Worked with patients regarding concerns and team. Identified and assisted with set up of training opportunities. Managed schedules and staffing levels according to patient volume. Completed pay roll for staff members. Delivered coaching and written occurrences as needed to staff members. Interviewed and hired new team members as needed.

Collect and input patient information into EMR system. Answer incoming calls and assist with any questions/
concerns and direct to the appropriate staff if necessary. Verify insurance eligibility via EMR system, phone,
Ky Health Net and Availity. Collect patient responsibility amounts according to available benefits and First
Care collection policies. Alert and Relay pertinent information to Providers and Nursing staff regarding critical
chief complaints. Complete and notify patients of referral appointments. Print and forward medical records to
providers offices as requested for continuation of care complying with HIPAA regulations. Do cash/check
deposits and end of the night cash count. Work with regional manager and support team regarding training
opportunities for new and existing employees. Work directly with other team members to assist with any
questions regarding Front desk procedures and training oppertunites.

Coordinated provider schedule. Imputed patient data in EMR system. Confirmed patient appointments daily.
Worked with insurance companies regarding provider contracting. Verified patient insurance eligibility via
EMR system, phone, Ky health net and Availity. Assisted provider with chart documentation and coding.
Printed patient statements to send monthly. Assisted Nursing staff with collection of patient vitals and HPI for
chart documentation as needed. Completed referrals and radiology/ service prior authorizations through
Insurance companies. Scheduled and notified patients of specialist referral appointments. Collected patient
copay / deductible amounts due at the time of service according to insurance benefits being reviewed.
Answering phone calls and relaying messages to the appropriate staff. Print and forward medical records to
providers offices and Insurance companies as requested complying with HIPAA regulations Assisting with any
patient needs / concerns.

Interacted with customers regarding sales. Worked with Store Manager to coordinate employee schedules and
training for new hire employees. Conducted inventory counts and placed supply orders. Responsible for daily
money count and bank deposits. Worked with team members to meet sales goals set by company