Summary
Overview
Work History
Education
Skills
Timeline
Generic

Candice Tooley

Louisville

Summary

Medical Assistant with proven expertise in patient focused care and medical office administration. Skilled in high-pressure environments, enhancing patient outcomes through effective communication and education. Committed to delivering quality care and fostering positive patient relationships.

Overview

4
4
years of professional experience

Work History

Medical Assistant

JenCare Senior Medical Center
09.2024 - Current
  • Obtain and document patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to providers
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Prepared lab specimens for diagnostic evaluation.
  • Completed EKGs and other tests based on patient presentation in office.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Measured patient spirometry.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Performed routine wound care and dressing changes on schedule.
  • Managed patients recovering from medical or surgical procedures.
  • Monitored patient reactions after administering medications and IV therapies.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.

Patient Care Assistant

Nortons Healthcare
07.2023 - 08.2024
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.

Customer Service Representative

Molina Healthcare
01.2021 - 04.2023
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

No Degree - Nursing

JCTC
Louisville, KY
08-2026

Skills

  • Check-in coordination
  • Medical office administration
  • Intake control
  • Patient-focused care

Timeline

Medical Assistant

JenCare Senior Medical Center
09.2024 - Current

Patient Care Assistant

Nortons Healthcare
07.2023 - 08.2024

Customer Service Representative

Molina Healthcare
01.2021 - 04.2023

No Degree - Nursing

JCTC

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Candice Tooley